SaaS Account Manager Intern

About Swoop

Swoop is an exciting, fast-growing FinTech platform located in Europe, North America and the APAC regions connecting SMEs to funding solutions through debt, equity and grants – taking the stress out of financing for SMEs. Say goodbye to lengthy searches, arduous application forms and black holes of information. Swoop leverages core data points and financial information to help business owners understand the marketplace and uncover the best funding and saving solutions for their businesses. We do the heavy lifting across the entire application process so business owners can focus on running their business.

We've achieved a huge amount in a short space of time. This is down to how we've paired great technology with great talent. By choosing a career at Swoop, you'll be part of an entrepreneurial culture that is committed to making a difference for our customers' success. It is our people's energy and relentless drive that fuels Swoop every day.

About the Role

Join our Account Management team as a SaaS Account Manager Intern and cultivate strong relationships with our business clients. This internship offers practical experience in customer engagement, account operations, and commercial growth strategies, providing insights into delivering value to SaaS customers across their lifecycle. Ideal for students or recent graduates seeking to build skills in client management, sales, and the SaaS sector.

●    Serve as a point of contact for assigned customer accounts, assisting with inquiries and ensuring timely responses to client needs.

●    Support the onboarding and implementation process for new clients, collaborating with internal teams to ensure a smooth customer experience.

●    Assist in monitoring account health, usage patterns, and customer satisfaction through CRM and analytics tools.

●    Participate in regular client meetings and business reviews, helping to prepare reports and presentations on account status, product usage, and business outcomes.

●    Conduct market research to identify trends, customer needs, and potential areas for product or process improvement.

●    Maintain accurate and up-to-date documentation of client interactions, contracts, and account activities

About You

●    Currently pursuing or recently completed a Bachelor's degree in Accounting, Finance or related field

●    Strong written and verbal communication skills, with an ability to build rapport with clients and internal stakeholders.

●    Excellent organizational skills and attention to detail; able to manage multiple tasks and priorities simultaneously.

●    Team player with a proactive attitude and a passion for delivering exceptional customer experiences.

●    Familiarity with SaaS industry trends and digital business models is a plus.

●    Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); experience with CRM software is a plus.

Core Values

●  Global: We solve problems that aren't unique to any one place or region

●  Resilience: Ability to overcome challenges and see obstacles as opportunities

●  Integrity: Commitment to making a positive difference and doing right by our customers

●  Innovative: Willingness to share ideas, gather insights, and contribute to our culture of innovation

●  Together: Competitive spirit that thrives in a collaborative environment

How to Apply

Please submit your resume and a brief cover letter explaining your interest at Swoop Funding and how you align with our GRIIT values. Include any relevant coursework, projects, or technical skills that demonstrate your aptitude for data management and analysis.

Join us in our mission to revolutionize access to finance for small businesses while developing your skills in a dynamic, innovative environment

*Please note this is an unpaid internship with an expected duration from 1st Oct - 15th December 2025.

Swoop is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.