Account Manager

2 days ago

Cremorne, Victoria, Australia Jonas Software Australia Full time $90,000 - $120,000 per year

About Us: The Jonas Software Group of Companies acquires, manages, and builds industry-specific software companies globally. With over 100+ acquired companies and 2,500+ employees globally, we have long realized that our greatest asset is our employee base.

On Tap Data

OnTap Data is part of the Jonas Software Group of Companies, a global leader in acquiring, managing, and building industry-specific software businesses. With over 100+ companies and 2,500+ employees worldwide, Jonas Software values its people as its greatest asset.

OnTap Data is a trusted provider of data solutions to the liquor and hospitality industry, delivering clean, accurate data and actionable insights. We are seeking a client-focused Account Manager to join our Melbourne-based team and help drive our mission forward.

Your New Role

Reporting directly to the Sales Manager, you will be responsible for:


• Building and maintaining strong client relationships through daily communication.


• Reading and interpreting sales data to generate reports and insights.


• Using Board to investigate anomalies in client data and escalate findings to the development team.


• Maintaining accurate records within the CRM.


• Writing quotes alongside within the CRM and identifying upsell opportunities across client accounts.


• Supporting onboarding processes and ensuring smooth transitions for new clients.


• Collaborating with internal teams to resolve client issues and improve service delivery.

Key Responsibilities


• Gain a thorough understanding of client accounts and their business needs.


• Maintain CRM data integrity and ensure timely updates.


• Work alongside sales manager to fine upsell opportunities and meet/exceed KPIs.


• Escalate data anomalies and collaborate with developers to resolve backend issues.


• Promote OnTap Data's values of transparency, integrity, and quality.

About You


• Experience in account management, ideally within the liquor industry (on- and off-premise).


• Strong analytical skills and the ability to investigate backend data anomalies.


• Familiarity with claims and remittance processes.


• Working knowledge of Board or similar BI/reporting tools.


• CRM expertise (Zoho, Salesforce, or similar).


• Excellent communication and negotiation skills.


• A proactive, resilient, and client-first mindset.

Perks & Culture

Our parent company, Jonas Software, is an operating group of Constellation Software, Inc. (CSI), a public company listed on the Toronto Stock Exchange (CSU.TO). CSI has revenues of over $3.5 billion USD and over 20,000 employees across the globe. We offer our employees a range of benefits including


• Flexible leave options and the ability to purchase additional leave.


• Employee Share Purchase Plan via Constellation Software Inc.


• Mental and physical wellbeing support through EAP.


• A collaborative, high-performing team culture with a strong industry reputation.

How to Apply

If this sounds like the role for you, we'd love to hear from you. Please submit your resume and cover letter outlining your experience and why you'd like to join OnTap Data.

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