Customer Service Representative

5 days ago

Sydney, New South Wales, Australia CARLA ZAMPATTI Full time $50,000 - $80,000 per year

We are looking for an experienced and energetic customer care representative who is passionate about providing excellent service to our customers.

About us:

Carla Zampatti is one of the most recognised Australian fashion houses.

We pride ourselves with designing timeless collections and producing garments of the highest quality, all within Australia.

About the role:

This is a full-time role reporting to our Ecommerce Manager, where you will be the friendly and helpful point of contact for our customers.

You'll be responsible for:

  • Managing all aspects of customer care including emails and phone calls
  • Providing occasional styling advice to customers, informing them of stock levels, prices, order tracking and similar matters
  • Processing over the phone orders
  • Work with internal departments to meet customer's needs
  • Occasional liasing with David Jones or other marketplaces' customer care team to provide updates on orders placed through their platforms
  • Handle customer returns and exchanges, including returning stock to its allocated location
  • Maintain ERP with accurate information
  • Support the Ecommerce and Marketing Manager with ad-hoc tasks

About you:

We are looking for someone who enjoys working in a team but is equally able to work autonomously, who enjoys assisting customers, and has a can-do attitude.

Ideal Candidate

Essential criteria:

  • 2 years experience in a similar role
  • High attention to detail
  • Excellent verbal and written communication
  • Customer service orientation
  • Good organisational skills and time management
  • Problem-solving skills

Desirable criteria:

  • Experience with Shopify and Zendesk

Why choose us?

  • Well-known Australian fashion brand
  • Generous product discounts
  • Great working environment

If this sounds like you, and you have full-rights to work in Australia, please apply now.

Only people who are successful to the next round of recruitment will be contacted.

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