Customer Service Representative

1 day ago

Sydney, New South Wales, Australia Clanwilliam Full time $60,000 - $80,000 per year

About Us

At Clanwilliam ANZ, we empower healthcare providers to deliver exceptional care through innovative, reliable, and secure software solutions. With a strong presence across Australia and New Zealand, we support clients operating in diverse healthcare settings, from GP practices and specialist clinics to hospitals, laboratories, allied health, insurers, and community-based organisations. We are driven by purpose and grounded in care. We believe deeply in the work we do and in the impact we have. Our commitment to our customers, partners, communities, and each other is reflected in every interaction, every product, and every partnership. – keep this the same

We are currently looking for a Customer Service Representative to join our Sydney team. This full-time, permanent role sits at the heart of customer experience, helping healthcare providers adopt and use HealthLink's secure messaging and connectivity solutions.

What You'll Be Doing

As a Customer Service Representative, you'll be the first point of contact for HealthLink customers, guiding new users through onboarding, maintaining accurate account information, and resolving queries quickly and professionally. You'll work closely with Sales, Operations, and Project teams to ensure a seamless experience for every healthcare provider.

Key responsibilities include:

  • Managing the onboarding of new customers and maintaining accurate account data.
  • Responding to customer queries via phone and email with care and professionalism.
  • Troubleshooting and escalating issues promptly with complete context.
  • Logging all customer interactions and updates in the CRM system.
  • Supporting internal projects, pilots, and service rollouts.
  • Identifying opportunities to improve processes and customer experience.
  • Maintaining strong working relationships across teams and upholding data privacy standards.

What We're Looking For

You're friendly, detail-oriented, and take pride in providing high-quality service. You have a calm, solutions-focused approach and enjoy working collaboratively to achieve great outcomes for customers.

You will bring:

  • Excellent written and verbal communication skills.
  • Strong customer-focused mindset and attention to detail.
  • Confidence using Microsoft Office (Excel, Outlook) and CRM systems.
  • Ability to manage multiple tasks and stay calm under pressure.

Desirable but not essential:

  • 1–2 years' experience in a customer service or support role.
  • Exposure to healthcare, IT, or software environments.

What We Offer

At Clanwilliam ANZ, we're proud of the people-focused culture we've built. When you join us, you'll benefit from:

  • A flexible, hybrid working environment.
  • A supportive and inclusive team culture.
  • Ongoing professional development opportunities.
  • Paid birthday leave.
  • The opportunity to make a meaningful impact in the healthcare technology space.

How to Apply

If this opportunity sounds like the right fit for you, don't wait; we are reviewing applications and interviewing as they are received. Submit your CV along with a brief cover letter telling us why you're the ideal person for this role. Take the next step in your career and apply online today to join the team at HealthLink.

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