Account Services Specialist

1 week ago

Sydney, New South Wales, Australia Exemplar Global, Inc. Full time $70,000 - $120,000 per year

Exemplar Global

Exemplar Global is a nonprofit organization that empowers professionals and organizations to make a global impact through certification, training, and professional development. For more than 30 years, we've helped individuals gain recognition for their skills, supported training providers in delivering quality programs, and fostered a vibrant community of professionals across industries and regions.

Exemplar Global provides personnel certification and credential management for auditors, engineers, and other professionals. We support the global quality and conformity assessment community through a network of training providers and competency- and qualification-based certification programs.

The Position

The Account Services Specialist plays a vital role in ensuring efficient account services, proactive client engagement, and reliable coordination across Exemplar Global's global customer base. Reporting to the Account Services Manager, this role supports onboarding, renewals, account health activities, and delivery of commitments across a wide product range. The role also helps identify upsell/cross-sell opportunities and supports collaboration across teams to deliver a consistent client experience.

Key Responsibilities


• Coordinate onboarding, renewals, account health activities, and service commitments.


• Support sales activities through lead tracking and post-sales handovers.


• Facilitate collaboration across Sales, Marketing, Operations, Product, and Finance.


• Maintain CRM and financial data accuracy, supporting reporting and insights.


• Contribute to workflow documentation and continuous improvement initiatives.

What We're Looking For

Experience:
1–3 years in account support, customer service, administration, or process coordination. Backgrounds that could be a good fit include Account Coordinator, Sales Support, Membership Coordinator, or Client Services. Experience with training providers, education services, or membership-based organizations will be highly regarded.

Education:
High school diploma required; bachelor's degree in business, data/analytics, or related field preferred.

Skills:
Strong organizational skills; proficiency in Microsoft Office; familiarity with CRM systems (Dynamics), Teams, SharePoint, Power BI; basic understanding of finance systems. Detail-oriented, proactive, adaptable, and collaborative in a dynamic global setting.

Why Join Us


• Purpose-Driven: Work for a mission-driven organization with global impact.


• Global Reach: Collaborate with diverse clients and colleagues worldwide.


• Flexibility: Fully remote role with occasional travel.


• Growth Opportunities: Contribute ideas, improve processes, and build skills in a supportive culture.

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