Accounts Receivable and Collections Specialist

Our mission to positively impact people's lives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love.

Our SharkNinja APAC business is scaling rapidly. The two brands, Shark and Ninja, have enjoyed unprecedented growth in the past 5 years, driven mainly by the very strong innovation pipeline on both brands. SharkNinja APAC has embarked on a bold plan for growing the business in the region, in which Australia plays a critical role. As we continue to grow, we are looking for an Accounts Receivable and Collections Specialist to join our team. This role will be based in Sydney.

Position Overview

The AR and Collections Specialist is responsible for ensuring the accuracy and completeness of customer accounts by performing regular reconciliations between customer records, payments, and internal financial systems. This role involves investigating discrepancies, resolving issues promptly, and maintaining accurate documentation to support financial integrity and customer satisfaction. This role will also be responsible for Investigating, analyzing, and resolving claims submitted by customers or clients. This role will ensure timely and accurate claim processing, effective communication with stakeholders.

Here are some of the EXCITING things you will get to do:

• Oversee AR Ledger, Manage Debt Collection, and Provide detailed debtor reporting and Analysis
• Identify, review and escalate accounts where required
• Provide insights and Drive AR Performance improvements by fostering a continuous improvement mindset
• Create and Maintain Customer Master Data records ensuring their accuracy
• Complete the Bank Reconciliation, Remittance Reconciliations and Allocation of Customer Payments
• Timely and accurate reconciliation of customer accounts, identifying any account issues and resolve accordingly by working with both Internal and External Stakeholders
• Assist with reconciling payments and process any adjustments or reallocations needed.
• Maintain and reconcile Chargeback Journal Account
• End of Month Customer Statement Generation
• Assist with Month-end reporting and closing.
• Claim Management – Entering, Investigating and Resolving a Large volume of Claims, by working with both internal and external stakeholders across a number of systems.
• Ad hoc Duties – Including Actioning Multiple High Volume Shared Inboxes, responding to Customer queries in a timely manner.
• Assist in preparing weekly and Monthly AR & Sales Reporting for both external & Internal Stakeholders
• Attend Customer meetings to discuss any account issues.

Experience

• Minimum 3 years Previous Full Function AR Experience, in a High Volume Fast paced Environment
• Previous experience in Reconciling large complex data sets
• Strong Attention to Detail and Analytical Skills
• Proactive approach to identifying opportunities for improvement and implementing effective solutions
• Ability to Work well both in a team and Autonomously
• Proficient in MS Office, Particularly Excel
• Excellent Communication Skills
• Strong Knowledge in debtor management and credit control fundamentals
• Proven ability to thrive in a fast-paced work environment, whilst managing competing deadlines.
• Experience in Oracle Fusion highly regarded

Your role in leading our success drivers & representing our unique mindset:

• Lead us to be "RARELY SATISFIED"
• Make things better each day; "PROGRESS OVER PERFECTION"
• Use your knowledge of our consumer, understand that "DETAILS MAKE THE DIFFERENCE,"
• Deliver something great; "WINNING IS A TEAM SPORT"
• Be clear and honest, "COMMUNICATING FOR IMPACT."

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