Sales Administration Officer

Position Summary:

The Sales Administration Officer plays a key role in supporting the smooth operation of the Assessments Team. As the first point of contact for customer enquiries, you'll provide excellent service to clients, coordinate administrative processes, and ensure efficient delivery of assessment services.

This is an ideal opportunity for a motivated and organised individual with a background in administration who enjoys working in a fast-paced, customer-focused environment. You'll work closely with both internal teams and external clients to ensure a seamless experience from enquiry to delivery.

The role is open to applicants from anywhere in Australia.

Duties & Responsibilities:

Customer Service & Communication

• Act as the first point of contact for customer enquiries via phone and email.
• Provide accurate and timely information about products, pricing, and services.
• Liaise with customers and internal teams to support smooth delivery of assessment services.

Administrative Support

• Manage data entry, record-keeping, and document management within internal systems.
• Assist in preparing quotes, proposals, and client documentation.
• Track and manage assessment schedules, bookings, and related logistics.

Team Support

• Provide day-to-day administrative assistance to the Assessments Team.
• Support reporting and tracking of key team metrics.
• Assist in maintaining high levels of accuracy and efficiency across workflows.

Continuous Improvement

• Identify opportunities to improve administrative processes and client experience.
• Support implementation of new systems and processes when required.

About you:

Essential:

• Previous experience in an administration, customer service, or sales support role.
• Strong attention to detail and ability to manage multiple priorities.
• Confident communicator with a professional and customer-focused approach.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning new systems.
• Strong organisational skills with the ability to work independently and in a team.
• A positive, can-do attitude and a willingness to learn and grow.

Desirable:

• Experience in education, training, or assessments industry (advantageous but not essential).
• Exposure to CRM or ticketing systems.

About Janison

Janison exists to transform the way people learn. Our team of educators, technologists and change agents empower teachers, students, accreditation bodies and governments to achieve meaningful educational outcomes by measuring knowledge and progress.

Founded 25 years ago, we are an Australian-owned edtech pioneer delivering more than 6.5 million assessments annually in 117 countries. Our technology supports our commitment to equity and accessibility for all. To learn more about us, visit

Why Janison?

As a finalist in the 2023 Wrk+ Great Place to Work Awards, we are delighted to offer you a fun and inclusive workplace environment, plus:

• Access to our generous Employee Share Ownership Plan.
• A 5th week of annual leave (conditions apply) and a day off on your birthday
• Parental benefit including paid leave, continued super contributions and more
• Annual pay review and bonus program
• A focus on virtual engagement and inclusivity to support our distributed workforce across the globe
• A focus on development and upskilling opportunities (if that's what you're after)

For a glimpse into Janison's culture and to see our regular employee updates, follow #onejanison on LinkedIn. We'd love for you to be part of our community

Bay 5 – 7 North, 2 Locomotive Street, Eveleigh, Sydney, NSW 2015, Australia

1 St. Katharine's Way, London, E1W 1UN, United Kingdom

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