Administration Support Officer

About Ageing Australia

Ageing Australia is the national peak body representing providers across the aged care landscape, including retirement living, seniors housing, residential care, home care, community care, and related services. We advocate for our members, providing expert advice, resources and tailored services to ensure they deliver exceptional care to older Australians.

About the Role

A highly organized and detail-oriented Administration Support Officer with a strong background in providing administrative and program support in fast-paced environments. Demonstrated ability to manage competing priorities, maintain accurate records, and deliver high-quality support to internal teams and stakeholders. Known for excellent communication skills, a proactive approach to problem-solving, and a commitment to supporting the successful delivery of programs and services.

Key responsibilities will include

• Provide high level clerical and administrative support by preparing correspondence and maintaining documents and files.
• Manage stakeholder enquiries and complaints by responding to or referring enquiries to the appropriate business representative in an efficient and timely manner.
• Apply knowledge and understanding of administrative principles, practices, methods and techniques to manage all administrative records.
• Build and maintain strong working relationships with internal and external stakeholders.
• Provide general administrative related support to the service including procurement, travel, record management and organising meetings.
• Manage and maintain organisational systems such as the Learning Management System (LMS) and mentoring platforms to ensure data integrity, accuracy, and the ability to generate reports as required.
• Review work practices to propose improvements to the way the organisation performs administrative tasks.
• Other tasks as directed by the General Manager Services & Sector Capacity and Head of Programs that promote Ageing Australia strategy and business objectives.
• Behave consistent with Ageing Australia values when interacting with staff, Members, and stakeholders.
• Comply with all Ageing Australia work health and safety policies and procedures.

What You'll Bring

• Relevant qualifications in Office Administration (TAFE equivalent or formal qualifications).
• Experience with website management and record keeping.
• Demonstrated ability to provide governance and secretariat support, including preparation of agendas, minutes, and coordination of actions.
• Experience in managing organisational systems (e.g., Learning Management Systems, mentoring platforms), ensuring data accuracy and the ability to generate reports.
• Experience in managing learner enrolment data and other program records, with strong attention to detail and reporting capability.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills, including the ability to form strong working relationships with colleagues and build credibility and rapport with stakeholders.
• Demonstrated ability to work independently and collaboratively within a team environment to deliver project-based work and activities.
• Experience in providing high-level customer service across all levels of an organisation in a timely, accurate, and professional manner.
• Excellent digital literacy skills and competent use of online platforms and Microsoft Office applications.
• Experience in managing multiple projects and competing priorities.
• Strong time management skills with the ability to identify and manage risks and potential barriers.
• Understanding and commitment to Equal Employment Opportunity, Access & Equity, Work Health & Safety, and ethical working practices.
• Strong work ethic and work history that evidences commitment to Ageing Australia's values and a genuine passion for aged care.

Why Join Us?

At Ageing Australia, we live our values every day:
Lead bravely; Connect, communicate and collaborate; Together we will always find a way; Take responsibility, share ownership and Be curious.

If you join us, you'll be part of a team that is:

• Purpose-driven
  – shaping systems that directly impact workforce sustainability in aged care.
• Collaborative and innovative
  – where your ideas and solutions are valued.
• Supportive of growth
  – with an annual professional development allowance.
• Flexible
  – offering hybrid working options to help you balance life and work.
• Rewarding with benefits
  – including five weeks of annual leave, 10 weeks paid parental leave, and access to our Employee Assistance Program (EAP).

Please note: This is a fixed term contract ending
30 June 2027.

We require federal police check as an essential selection component for this role, please consider this requirement when submitting your application.

How to apply:
Click the "Apply" button and submit with your resume.

For enquiries, please email