Reports Administration Officer

10 hours ago

Melbourne, Australia mi-Support Full time

Company Description

MedHealth are a purpose-built collection of industry leading health, medical and employment brands including mi-Support. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a better life through work and health.

**Job Description**:
This is a full-time, permanent role primarily based in Melbourne with remote/hybrid working arrangements available. We are seeking a Reports Administration Officer who can work the hours **10am - 6pm Monday to Friday.**

This role will provide efficient administrative support for mi-Support transcription team, primarily through the processing of Consultant Reports, to enable the effective provision of independent medical assessments to IME clients.

Responsibilities include but not limited to:

- Managing prioritising and following up on escalations via RPU Transcription inbox including the following.
- RPU Dictation inbox
- RPU Drafts inbox
- RPU Queries
- Drafts inbox
- Support inbox
- Processing transcribed reports within mi-Support portal as rostered
- Processing reports within Practice Manager platform
- Answering incoming phone calls

**Qualifications**:

- demonstrated ability to provide excellent client service to both internal and external stakeholders
- the willingness and ability to learn and adapt quickly to change
- be able to meet tight details with accurate and attention to detail
- excellent oral, written and interpersonal communication skills
- demonstrate and high level regard for confidentialty and privacy

Additional Information

**Join a group which offers**:

- Employee discounts for health insurance, gyms, pools and travel club
- Novated leasing and specified salary sacrificing
- Paid parental leave
- Purchased leave (excl casuals)
- Hybrid working arrangements
- CBD office close to public transport

Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need.

**You are welcome here**

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team. When you join MedHealth, we want you to bring your whole self to work - and we value your unique contribution.
- ** We will not be able to support international applicants for this role._

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