Sales and Office Coordinator

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Sales Support Assistant / Office Administrator
Reporting to the Fragrance Director, in this dynamic role, you will be an important enabler within our Oceania Fragrance and Beauty Team supporting the Sales and Account Managers with clerical tasks, preparing for customer briefs, quotes, organising samples to be sent to customers and responding to customer queries. You will also look after general housekeeping of the office (such as monitoring stock of office supplies and coordinating the maintenance of office equipment).

Main Responsibilities

• Sales Support
• Ensure World Class Service for Customers ensuring that Givaudan leads the way Maintain communication channels with customers (phone and email) and ensure customers are attended to in a timely manner.
• Provide business support for Sales Managers and Account Managers with clerical tasks (customer requests, quotes, samples etc), help prepare for presentations, submissions and other documents as required.
• Ensure an organised service on all aspects of customer documentation, questionnaires and product information documents etc. This includes preparing samples, Christmas gifts, calendars etc.
• Prepare and maintain Customer Directories, containing all aspects of prices codes and contacts.
• Investigate and help resolve customer complaints as necessary.
• Administration
• Ensure adequate office supplies are available, including collaborating with the Laboratory staff to process orders required in the Lab.
• Help acquire Market products as needed
• Assist the team with other administrative tasks as needed (such as travel, catering, event coordination)
• Organise and manage courier requests and track all stock received and sent from the office. Work with relevant external and internal partners to arrange outbound and inbound shipping of samples (customs clearance documentation may need to be prepared)
• Record meeting attendance and meetings as necessary
• Look after reception tasks and phone line for external visitors and enquiries

Professional Experience

• 3-5 years of experience in a sales support role or an administrative role
• Previous experience in Sales Support, Customer Service, or Project Management will be highly regarded

Technical Skills

• Tech Savvy / Advanced Computer literacy (Proficient in common PC applications (Microsoft Office Suite, Google Suite) and able to pick up new systems quickly)
• Time Management skills (ability to multi task and manage conflicting priorities and work towards tight deadlines)
• Strong interpersonal skills (excellent stakeholder management as well as working well with others in a team)
• Organisational skills, with great attention to detail
• Excellent Communication skills (both written and verbal including effective listening skills)
• Problem solving skills (able to think creatively, and "outside the box" to find optimal solutions)
• Self Starter, takes initiative, with a "can do" attittude

You must have permanent work rights to work in Australia to apply for this position.

At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.

You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.

Every essence of you enriches our world.

Diversity drives innovation and creates closer connections with our employees, customers and partners.

Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.