Sales & Office Coordinator

2 days ago

Sydney, New South Wales, Australia RACHEL GILBERT Full time $60,000 - $90,000 per year

Rachel Gilbert is a leading name in Australian Luxury Fashion, renowned for its timeless elegance, refined craftsmanship and modern femininity. Since its inception, the brand has dressed women around the world for life's most significant moments. With a strong heritage in design and a growing international presence, Rachel Gilbert continues to evolve as a modern brand with a global outlook.

Rachel Gilbert is offering a rare and exciting opportunity for an organised and operationally lead sales/office Coordinator to join the brand at a pivotal time of growth. 

Role Purpose

The sales coordinator supports the sales and internal team with administrative and organisational tasks such as handling wholesale customer service, processing orders, and coordinating logistics for wholesale and retail stores. Key aspects include coordinating customer communication, ensuring orders are accurate and timely, and assisting with sales-related activities and events.

Key Responsibilities

Retail Support 

  • Provide day to day assistance to retail stores and the National Retail Manager, responding promptly to store enquiries and operational needs.
  • Coordinate the store replenishment, including packaging and in-store consumables to ensure consistent brand presentation

Wholesale Support 

  • Assist with wholesale sales preparation, including coordinating seasonal samples, managing product assets and fulfilling agency requests.
  • Coordinate in-season wholesale dispatch from multiple warehouses, ensuring accuracy and timely delivery to partners.
  • Process and quality check returned stock and repairs, ensuring products are appropriately returned to inventory or addressed with relevant teams.
  • Maintain accurate records of all wholesale movements and transactions within the internal systems and databases.
  • Collaborate with internal teams to provide wholesale assets and marketing materials seasonally.

Inventory & System Management 

  • Assist with stock related tasks across retail and wholesale channels to ensure system accuracy.
  • Assist with the reconciliation of stock discrepancies between physical and system counts, collaborating with warehouse and retail teams to resolve variances.
  • Support ongoing improvement of inventory and control processes.

Office Administration

  • Oversee general office administration, including ordering supplies, managing office inventory and coordinating maintenance or repairs as required.
  • Liaise with external contractors and suppliers to ensure the smooth running of Head Office operations.
  • Assist with internal communications, scheduling and ad hoc support to the leadership team where required.

Skills and Attributes 

  • Strong organisational and multitasking abilities with high attention to detail.
  • Excellent communication and interpersonal skills to effectively liaise with retail teams, wholesale partners and internal departments.
  • Proactive and solution-orientated with a hands-on approach to problem solving.
  • Proficient in microsoft office suite and retail inventory systems (Cin7, AP21, Indigo8, WMS, Excel)
  • Previous experience in fashion retail or wholesale coordination preferred.

Why Work With Us

  • Summer Fridays
  • Wellness & team culture initiatives
  • A day of on your birthday
  • Frequent team building activities
  • Learning and development opportunities
  • A generous staff discount

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