Operations Manager

Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview
The Operations Manager position is a leadership role accountable for the management of a team of network engineers, technicians, and support staff to deliver operational excellence for the South Australian Government Radio Network (SAGRN).

This role provides strategic direction to ensure the best possible service levels are provided to our customers through efficient resource utilisation, effective planning and scheduling of resources, and accurate forecasting of demand.

Job Description
What you'll do

• Leadership: Provide strong leadership to the operations team, fostering a culture of excellence and continuous improvement.
• Strategic Planning: Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
• Service Management to ITIL4 principles.
• Change management, Incident Management and Problem Management
• Resource Management: Effectively manage human resources, ensuring proper staffing levels and skill sets to meet operational demands.
• Performance Monitoring: Track key performance indicators (KPIs) related to service level agreements, turnaround times, and other metrics relevant to the operations function.
• Risk and Issue Management: Identify and manage all operational risks and issues.
• Process Improvement: Identify opportunities for process streamlining and automation to increase productivity and efficiency.
• Vendor Management: Collaborate with external vendors to maintain high standards of quality and reliability in logistics, service provision, and supply chain management.
• Compliance: Ensure adherence to regulatory requirements and internal policies governing the operations function.
• Reporting: Generate regular reports on operational performance, highlighting areas for improvement and providing actionable insights to senior management
• Stakeholder Engagement: Build relationships with internal and external stakeholders, to align operational goals with overall business objectives.
• Continuous Improvement: Drive continuous improvement initiatives aimed at enhancing operational effectiveness and reducing waste.

Basic Requirements
*What you'll need*
Minimum of (5 years +) of experience in an operational management role within a telecom or network services environment.

• Diploma / Tertiary Qualifications in Business Management, Information Technology, Computer Science or equivalent.
• Strong understanding of network infrastructure and technologies, including wireless communication, IP networking, and software-defined networking.
• ITIL Foundations 4 framework and principles.
• Excellent analytical skills, proficiency in data analysis tools and techniques.
• Demonstrated ability to lead cross-functional teams and influence senior management.
• Exceptional interpersonal and communication skills, both written and verbal.
• Results-oriented mindset with a focus on driving operational excellence.

Travel Requirements
10-25%

Relocation Provided
None

Position Type
Experienced

Referral Payment Plan
Yes

EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.