Lead Release Manager

Overview:

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward—we're proud to be recognized as a Great Place to Work by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

PURPOSE

Design develop and maintain releases for an application or system using existing and emerging technology platforms.

Applicants for this role must be Australian citizens.

About The Role & Team

As a Release Manager at SITA, you will be a key player in our software delivery lifecycle, ensuring the smooth and timely release of high-quality software products—including mobile applications—across our aviation and border solutions. You will collaborate with cross-functional teams and stakeholders to coordinate, plan, and manage software releases, ensuring alignment with business goals and compliance with industry standards. You'll also support feature-driven development and A/B testing strategies to optimize product performance and user experience.

KEY RESPONSIBILITIES

• Own and manage the end-to-end release process for software products, updates, and mobile applications.
• Develop and maintain release schedules, coordinating with development, QA, operations, and product teams.
• Engage with internal and external stakeholders to ensure release plans meet business and customer expectations.
• Ensure all release activities are executed according to defined processes and timelines.
• Support feature-driven development by aligning releases with feature rollouts and user feedback cycles.
• Coordinate and monitor A/B testing initiatives to validate new features and configurations.
• Identify and mitigate release risks, ensuring contingency plans are in place.
• Maintain release documentation including plans, checklists, and post-release reports.
• Facilitate release readiness reviews and ensure all stakeholders are aligned.
• Monitor and report on release progress, issues, and outcomes to leadership.
• Continuously improve release processes and tools to enhance efficiency and reliability.
• Ensure compliance with security, quality, and regulatory standards during releases.
• Champion automation and CI/CD integration to streamline release workflows.
• Collaborate with DevOps and infrastructure teams to ensure environment readiness.
• Lead incident response and root cause analysis for release-related issues.
• Support change management and communication around releases.
• Design and Govern releases for progressing deployments across Route to LiveEnable DevOPs Processes to support CI / CD

Qualifications:

EXPERIENCE

• Minimum of 8+ years of computer science experience in an development capacity preferably in Virtualization and Cloud computing

KNOWLEDGE & SKILLS

• Strong understanding of software development and release management practices.
• Experience managing releases for mobile applications (iOS and Android).
• Familiarity with feature-driven development and A/B testing methodologies.
• Experience with CI/CD tools (e.g., Jenkins, GitLab CI/CD, Azure DevOps).
• Familiarity with version control systems (e.g., Git) and branching strategies.
• Knowledge of Agile and DevOps methodologies.
• Experience with release automation and orchestration tools.
• Excellent organizational and communication skills.
• Proven ability to manage stakeholder expectations and drive alignment.
• Strong problem-solving skills and attention to detail.
• Experience with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes) is a plus.
• Understanding of ITIL or similar service management frameworks.

PROFESSION COMPETENCIES

• Agile Development
• Application Delivery Process
• Cloud Computing
• Commercial Acumen
• Conceptual Thinking
• Configuration Management
• Conflict Resolution
• IT Environment
• IT Industry: Trends & Directions
• Information Security Management
• Innovation
• Managing Change
• Managing Risk
• Programming
• Prototyping
• Release Management
• Requirements Analysis
• Software Distribution
• System Testing
• System and Technology Integration
• Systems Thinking
• Technical Excellence
• Technical Writing/Documentation

EDUCATION & QUALIFICATIONS

* University degree or equivalent preferably in Computer Science or similar.* OS and virtualization vendor certification. Relevant certifications (e.g., ITIL, Agile, DevOps, PMP) are a plus.

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

• Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

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