Release Lead

Job description

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, free salary continuance insurance, share match equity scheme, enhanced parental pay and leave offering, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management and Global Private Banking.

We are currently seeking a high calibre professional to join our team as Digital Release Lead.

This new position will allow you to establish the framework for quality assurance on the end-to-end delivery of digital products platforms and features, from planning and execution to post-release support.

You'll act as a central point of contact, coordinating across multiple teams and regions (Asia Pacific, UK) to ensure timely and smooth delivery of system/ platform releases and digital capabilities to market. Please note this role will require operating outside standard business hours during release cycles.

Your main responsibilities will include:

• Responsible for ensuring deployment of digital capabilities. This also includes responsibility for maintaining and executing on the digital deployment plan and regulating release schedules.
• Interact and have visibility to digital business, product, platform, design, requirement, content management, testing teams.
• Responsible for developing and implementing the local Release Management process and methodology; acting as the gatekeeper to the live production environment, while ensuring a smooth delivery of digital/ platform releases.
• Managing and engaging technical, business, and regional stakeholders.
• Asia Pacific regional deployment will require working with local and regional teams to enable deployment readiness.
• Providing a local support mechanism to help address operational impacts and activities, and customer insights and experience.
• Formal people leadership, nurturing and coaching teams.

Requirements

To be successful in this role, you will need:

• Bachelor's degree in a Finance and/or business-related field with relevant experience in in a release or change management role, particularly within the financial or banking sector.
• Establishing and optimising a release management framework
• Subject-matter expertise in digital channels, including technical, marketplace, and customer experience considerations.
• Experience with testing and quality assurance, including user acceptance testing (UAT) and production verification testing (PVT).
• Excellent influencing, negotiation and relationship management skills to manage conflicting priorities and drive alignment from various stakeholders.

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

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