Customer Support Manager
1 day ago
Viscount Reuse is a fast growing business dedicated to sustainability. We have heavily invested in our well-established Asset Pooling and Manufacturing sites and are committed to further growth and investment. Join our friendly team and enjoy a secure role with a thriving business that genuinely cares about its people while investing in Australian Asset Pooling and Manufacturing.
Job Description
About this opportunity
You'll be responsible for leading a team of two customer service representatives, ensuring excellence in daily customer order management, order fulfillment processes, and responding to inquiries from prospective, current, and past customers.
This is a crucial new member of the Viscount Reuse Sales & Customer service offering that will take ownership of the Sales & Customer Support within Viscount.
Your key responsibilities will be to:
- Leading and mentoring a small team of customer service professionals
- Managing customer orders, data, and pricing through
SAP - Participating in S&OP meetings, managing new customers, price increases, managing master data
- Resolving escalated service issues with empathy and efficiency
- Collaborating with planning, production, and warehouse teams to ensure timely delivery
- Driving improvements in our customer portal and service systems
- Supporting sales operations, production, warehousing to achieve forecast
Your skills and experience
To be successful in this role, you'll have:
- Proven experience with
SAP
and ERP systems, - Salesforce / CRM experience.
- Strong communication and relationship-building skills
- Confidence in decision-making and problem-solving
- Ability to manage competing priorities in a fast-paced environment
- A supportive leadership style that empowers others
- A commitment to continuous improvement and innovation
- Ability to think innovatively in developing and implementing solutions
Additional Information
Why join us?
At Viscount Reuse, we value
inclusive leadership
,
flexibility
, and
growth
. We're committed to creating a workplace where our employees feel supported, respected, and encouraged to lead. Whether you're stepping into a leadership role, exploring new career opportunities, or seeking greater flexibility in your work life, we'll support your journey.
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