Customer Support Manager

3 days ago

Minto, New South Wales, Australia Pact Group Holdings Ltd Full time $90,000 - $120,000 per year

Viscount Reuse is a fast growing business dedicated to sustainability. We have heavily invested in our well-established Asset Pooling and Manufacturing sites and are committed to further growth and investment. Join our friendly team and enjoy a secure role with a thriving business that genuinely cares about its people while investing in Australian Asset Pooling and Manufacturing.

Job Description

About this opportunity

You'll be responsible for leading a team of two customer service representatives, ensuring excellence in daily customer order management, order fulfillment processes, and responding to inquiries from prospective, current, and past customers.

This is a crucial new member of the Viscount Reuse Sales & Customer service offering that will take ownership of the Sales & Customer Support within Viscount.

Your key responsibilities will be to:

  • Leading and mentoring a small team of customer service professionals
  • Managing customer orders, data, and pricing through
    SAP
  • Participating in S&OP meetings, managing new customers, price increases, managing master data
  • Resolving escalated service issues with empathy and efficiency
  • Collaborating with planning, production, and warehouse teams to ensure timely delivery
  • Driving improvements in our customer portal and service systems
  • Supporting sales operations, production, warehousing to achieve forecast

Your skills and experience

To be successful in this role, you'll have:

  • Proven experience with
    SAP
    and ERP systems,
  • Salesforce / CRM experience.
  • Strong communication and relationship-building skills
  • Confidence in decision-making and problem-solving
  • Ability to manage competing priorities in a fast-paced environment
  • A supportive leadership style that empowers others
  • A commitment to continuous improvement and innovation
  • Ability to think innovatively in developing and implementing solutions

Additional Information

Why join us?

At Viscount Reuse, we value
inclusive leadership
,
flexibility
, and
growth
. We're committed to creating a workplace where our employees feel supported, respected, and encouraged to lead. Whether you're stepping into a leadership role, exploring new career opportunities, or seeking greater flexibility in your work life, we'll support your journey.

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