Customer Support Manager

1 day ago


Minto, New South Wales, Australia Pact Group Holdings Ltd Full time $90,000 - $120,000 per year

Viscount Reuse is a fast growing business dedicated to sustainability. We have heavily invested in our well-established Asset Pooling and Manufacturing sites and are committed to further growth and investment. Join our friendly team and enjoy a secure role with a thriving business that genuinely cares about its people while investing in Australian Asset Pooling and Manufacturing.

Job Description

About this opportunity

You'll be responsible for leading a team of two customer service representatives, ensuring excellence in daily customer order management, order fulfillment processes, and responding to inquiries from prospective, current, and past customers.

This is a crucial new member of the Viscount Reuse Sales & Customer service offering that will take ownership of the Sales & Customer Support within Viscount.

Your key responsibilities will be to:

  • Leading and mentoring a small team of customer service professionals
  • Managing customer orders, data, and pricing through
    SAP
  • Participating in S&OP meetings, managing new customers, price increases, managing master data
  • Resolving escalated service issues with empathy and efficiency
  • Collaborating with planning, production, and warehouse teams to ensure timely delivery
  • Driving improvements in our customer portal and service systems
  • Supporting sales operations, production, warehousing to achieve forecast

Your skills and experience

To be successful in this role, you'll have:

  • Proven experience with
    SAP
    and ERP systems,
  • Salesforce / CRM experience.
  • Strong communication and relationship-building skills
  • Confidence in decision-making and problem-solving
  • Ability to manage competing priorities in a fast-paced environment
  • A supportive leadership style that empowers others
  • A commitment to continuous improvement and innovation
  • Ability to think innovatively in developing and implementing solutions

Additional Information

Why join us?

At Viscount Reuse, we value
inclusive leadership
,
flexibility
, and
growth
. We're committed to creating a workplace where our employees feel supported, respected, and encouraged to lead. Whether you're stepping into a leadership role, exploring new career opportunities, or seeking greater flexibility in your work life, we'll support your journey.



  • Minto, New South Wales, Australia CSR Limited Full time $50,000 - $70,000 per year

    At CSR, we're building a better future together.We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing...


  • Minto, New South Wales, Australia Deco Australia Pty Ltd Full time

    Are you a customer service superstar?Do you have experience in a Call Centre?  Do you have experience in logistics or Data Entry?Do you thrive in a fast-paced role and have high attention to detail?Looking for your next challenge?If you answered yes to any of these questions and this sounds like you,then Deco would love to hear from youFull Training is...

  • Sales Support

    1 day ago


    Minto, New South Wales, Australia CSR Limited Full time $60,000 - $80,000 per year

    At CSR, we're building a better future together.We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing...


  • Minto, New South Wales, Australia Resero Pty Ltd Full time $60,000 - $90,000 per year

    The OpportunityWe're looking for a proactive and solutions-focused Installation & Service Delivery Coordinator to join our Service Delivery team at Resero. Based at our head office in Minto, you'll play a key role in managing customer orders from entry through to delivery and installation, ensuring every experience is smooth, professional, and on time.You'll...


  • Minto, New South Wales, Australia NSW Timber and Hardware Pty Ltd Full time

    Job Description – Crane Truck Driver (HR Licence & Crane Ticket)Location: Sydney, NSWReports To: Transport Coordinator / Operations ManagerEmployment Type: Full-TimePosition OverviewThe Crane Truck Driver is responsible for the safe, timely, and efficient delivery of timber, building materials, and hardware products to customers and job sites across NSW....


  • Minto, New South Wales, Australia Koala Living Full time $40,000 - $60,000 per year

    About Koala LivingKoala Living is Australia's fastest-growing luxury furniture retailer, with a journey that began humbly in 2007—selling furniture on eBay and delivering sofas on roof racks Through hard work and dedication, we've grown into a nationwide brand with three distribution centres and 20 galleries across five states.At Koala Living, we take...


  • Minto, New South Wales, Australia Verra Mobility Full time $50,000 - $80,000 per year

    Verra Mobility is a global leader in smart mobility. We develop technology-driven solutions to make transportation safer and more convenient worldwide. We work with police departments and municipalities across North America, the Asia Pacific and Europe to install safety cameras, including red-light, speed, and school bus stop arm cameras. We manage tolling...

  • Chef

    2 weeks ago


    Minto, New South Wales, Australia Fat Jaks Minto Full time $75,000 - $80,000 per year

    CHEFAbout Fat JakFat Jak has been serving up great food, guilty pleasures and just good times ever since. We're famous for our juicy burgers, loaded parmas, epic sides, and a fully dedicated vegan menu, comfort food with a bold Aussie twist. As we continue to grow across Melbourne and Sydney, our Minto location is looking for a skilled Chef to join our...

  • Truck Driver

    3 days ago


    Minto, New South Wales, Australia Kanji group Full time

    Truck Driver – Prime Mover (HC Licence) | Metroll MintoAbout the CompanyMetroll is a leading Australian manufacturer and supplier of quality metal building products. We take pride in supporting the commercial and residential building industries with high-quality steel roofing, cladding, rainwater, and structural products — backed by reliable service and...

  • Plant Operator

    7 days ago


    Minto, New South Wales, Australia REMONDIS Gruppe Full time $18,000 - $31,200 per year

    REMONDIS Australia is part of a global leader in sustainable waste and water management. We're expanding our team and looking for Plant Operators to help create a cleaner, more sustainable future for our communities.About the RoleJoin our team at Minto site in our Environmental Treatment Solutions division. This is a hands-on, full-time role offering...