Customer Service Representative

1 week ago

Minto, New South Wales, Australia CSR Limited Full time $50,000 - $70,000 per year

At CSR, we're building a better future together.
We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

About The Role
CSR is seeking a
Customer Service Representative
to support CSR brands you'll play a pivotal role in delivering exceptional service experiences to our customers across Australia. This is more than just answering calls — it's about being a trusted advisor, a problem-solver, and a brand ambassador.

Based in
Minto
, you'll be the first point of contact for a wide range of customer inquiries, helping builders, tradies, and homeowners navigate our product offerings and find solutions that suit their needs. Whether it's recommending the right product for a specific application, managing sample requests, or following up on previous interactions, your ability to listen, understand, and respond effectively will be key to your success.

Key Responsibilities

  • Deliver exceptional customer service by meeting Grade of Service and SLA targets.
  • Handle inbound calls across CSR brand queues, identifying customer needs and providing tailored product advice.
  • Respond promptly to emails, web forms, and voicemails, ensuring all interactions are recorded accurately in CRM.
  • Honour all follow-up commitments, maintaining trust and reliability with customers.
  • Conduct outbound surveys and campaigns professionally, including Monier sample requests and follow-ups.
  • Continuously build product knowledge through self-learning and training.
  • Collaborate with team members and leadership to improve processes and customer outcomes.
  • Uphold respectful, professional communication with internal departments and external partners.
  • Embrace new systems, tools, and techniques introduced through workshops and training.

What You'll Bring

  • A strong aptitude for learning and self-development.
  • Ideally, an understanding of the building process.
  • Previous experience in a customer service role, preferably in construction or trade environments.
  • Skilled in both inbound and outbound call handling.
  • Ability to multitask – talk and type simultaneously.
  • Excellent communication and interpersonal skills.
  • Calm, respectful, and positive under pressure.
  • Quick learner with strong attention to detail.

What We Offer
We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:

  • Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
  • Care and wellbeing offer includes up to 14 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
  • Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands

How To Apply
Just click on the Apply for this job button.

We encourage you to apply even if you don't meet 100% of the requirements. If you're passionate about making a positive impact and you see yourself in this role, we'd love to hear from you

To find out more about us, visit

  • Installation & Service Delivery Coordinator

    3 days ago

    Minto, New South Wales, Australia Resero Pty Ltd Full time $60,000 - $90,000 per year

    The OpportunityWe're looking for a proactive and solutions-focused Installation & Service Delivery Coordinator to join our Service Delivery team at Resero. Based at our head office in Minto, you'll play a key role in managing customer orders from entry through to delivery and installation, ensuring every experience is smooth, professional, and on time.You'll...

  • Accounts Receivable

    1 week ago

    Minto, New South Wales, Australia Custom Built Wardrobes And Shower Screen s Full time $60,000 - $80,000 per year

    About the role Custom Built Wardrobes And Shower Screen s' is seeking an experienced Accounts Receivable professional to join our team on a part-time basis. Reporting to the Finance Manager, this role will be responsible for managing the company's accounts receivable processes, ensuring timely collection of payments and maintaining strong customer...

  • Pergola Installer

    3 days ago

    Minto, New South Wales, Australia Opening Roof Specialists Full time $60,000 - $90,000 per year

    Due to ongoing high demand, Opening Roof Specialists requires highly skilled trades people to install aluminium louvre pergolas.Whilst our office and factory is located in Minto, we work with customers all over Sydney, Southern Highlands and Illawarra.What we offerAll materials supplied and delivered to site prior to installationWeekly paymentTraining and...

  • Warehouse Storeperson

    3 days ago

    Minto, New South Wales, Australia NSW Timber and Hardware Pty Ltd Full time $45,000 - $65,000 per year

    Location: NSW Timber & Hardware, 1 Culverston Rd, Minto, NSWAbout Us: NSW Timber & Hardware is a leading provider of high-quality timber and hardware products, committed to delivering exceptional service to our customers. As our business continues to grow, we are seeking skilled and dedicated individuals to join our team.Position Overview: We are looking for...

  • Chef

    1 week ago

    Minto, New South Wales, Australia Fat Jaks Minto Full time $75,000 - $80,000 per year

    CHEFAbout Fat JakFat Jak has been serving up great food, guilty pleasures and just good times ever since. We're famous for our juicy burgers, loaded parmas, epic sides, and a fully dedicated vegan menu, comfort food with a bold Aussie twist. As we continue to grow across Melbourne and Sydney, our Minto location is looking for a skilled Chef to join our...

  • Fabricator Welder –

    2 weeks ago

    Minto, New South Wales, Australia Kings Security Doors Full time $60,000 - $120,000 per year

    About Us:Kings Security Doors is a leading manufacturer of premium security doors, grilles, and custom metalwork solutions. With a reputation for quality craftsmanship and reliability, we service residential and commercial clients across Sydney.About the Role:We're looking for an experienced Fabricator Welder to join our skilled team in Minto. The ideal...

  • Customer Service Representative

    1 week ago

    Minto, Australia CSR Full time $44,000 - $66,000 per year

    At CSR, we're building a better future together.We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing...

  • Reddy Express Minto

    5 days ago

    Minto, Australia Viva Energy Australia Full time

    Reddy Express Minto - Customer Service Representative OTR Group comprises of over 1000 retail, convenience, and quick service restaurants - including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy...

  • Inbound Customer Service Consultant

    2 weeks ago

    Minto, Australia CSR Full time

    **About Us**: CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. Our purpose is ‘Building solutions for a...

  • Customer Service

    2 weeks ago

    Minto, Australia One Group Pty Ltd Full time

    Our client is a leading manufacturer of metal roofing, rainwater, fencing and structural products is seeking a reliable, focused and committed person to join our Customer Service team Minto Branch. The successful applicant must have the ability to handle multiple tasks, work in a busy environment, have excellent communication skills and a professional...

  • Internal Sales Representative

    5 days ago

    Minto, Australia Atkore Full time

    **Internal Sales Representative** **Who we are**: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider...

  • Sales Support

    1 week ago

    Minto, Australia CSR Full time

    **At CSR, we're building a better future together.** We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high...

  • Customer Service Coordinator

    2 weeks ago

    Minto, Australia Prixcar Services Full time

    **The Company**: PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 35 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia. We are ideally positioned to provide exceptional...

  • Business Customer Service Traineeship

    5 days ago

    Minto, Australia My Gateway Full time

    My Gateway has a fantastic opportunity available for Business Traineeship to join an appliance rental store based in Minto. - Complete a free qualification and gain on the job training! - Minto location! - Bring your Customer Service experience! Minto NSWTrainee **My Gateway**has a fantastic opportunity available to join 1st Choice Appliance Rentals based...

  • Product & Service Team Leader

    1 week ago

    Minto, Australia CSR Full time

    About this role - Attractive pay + super - Flexible WFH opportunity 2 days per week - Supportive team environment About the role We are seeking a dedicated Product and Service Team Leader to join our team at the Minto site. You will be responsible to lead a team of P&S Consultants who serve as the first point of contact and represent the CSR brand to...

  • Customer Service and Admin

    2 weeks ago

    Minto, Australia Pre Uni College Full time

    Pre Uni College, an education institute, well known for bringing child success in their academic career. Are you comfortable talking to customers on the phone? Do you have a good writing skill? Do you enjoy being part of a team? And do you have interest working with kids with good English and Writing skills Should have good communication and writing skills...