Technical Support Service

Join Our Team as Technical Support Service

About the role:

As part of the Aftermarkets team, this role offers an exciting opportunity to lead and make a significant impact in the field. You will supervise field personnel on site and provide technical support to Sandvik Rock Processing customers. Your expertise will help identify and analyze equipment conditions, offering recommendations and solutions to minimize unplanned downtime, while ensuring the safe execution of all work in compliance with OH&S management systems.

Specific duties include:

• Supervising Sandvik employees and contract personnel at mine sites and workshops.
• Perform OEM mechanical maintenance, inspections, and repairs on vibrating screens at customers' CHPPs and mine sites.
• Collaborate with customer maintenance personnel to plan and execute maintenance works based on equipment inspections and feedback.
• Ensuring breakdown readiness and compliance of equipment and assets during mobilisation and demobilisation processes.
• Regular travel to customer sites across WA with occasional interstate travel and weekend work.

This role is ideal for individuals who are passionate about engineering, enjoy hands-on work, and are eager to take on leadership responsibilities in a dynamic environment. Your contributions will be valued as you help drive the success of our team and support our customers.

What you'll bring:

• Previous supervision experience
• Cert III trade qualification in a Mechanical discipline, or similar
• Previous experience with external customers
• Proven ability to understand, interpret technical customer needs
• Experience with vibrating screens, including maintenance and field service support, will be highly regarded

Why You'll Love It Here:

• Supportive and Inclusive Culture:Join a team that values collaboration, respect, and diversity.
• Career Development:We invest in your professional growth and create opportunities to advance your career.
• Work-life Balance:We understand the importance of flexibility.
• Health and Wellbeing:Access to health and wellness programs, including mental health support.
• Leadership Support:Learn and connect with experienced professionals who are invested in your success.
• Family-Friendly Policies:We offer paid parental leave, and other initiatives to support working parents.
• Employee Benefit programs: including discounts program, salary sacrifice options and length of service recognition.

Ready to make an impact with a supportive team? Apply today

A place where we are all welcome:

At Sandvik, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer, and we encourage applications from women and Aboriginal and Torres Strait Islander people.

Sandvik Rock Processing Australia is proud to be a WORK180 Endorsed Employer. We are committed to fostering an inclusive and supportive workplace, and you can explore our policies and employee benefits on the WORK180 website.

Who can apply:

This role is open to Australian and New Zealand citizens, Australian permanent residents, and candidates who hold or can obtain a valid working visa.

As we aim for a fair recruitment process, we utilize assessment tools to safeguard objectivity. When you apply for this job, you will therefore receive an invitation via email to a personality and logic ability test. Feedback comes immediately after the test has been completed and the selection process begins afterwards.

As part of our commitment to safety, we may require a national police check and other applicable security, medical, and character requirements for this position.

If you have any concerns, please know that we are here to support you throughout the application process. We wish you the best of luck with your application.

About Sandvik Rock Processing Solutions:

We are a leading provider of eco-efficient rock processing solutions. Leveraging more than 160 years of engineering excellence, we help our customers optimise their comminution and material handling operations for maximum performance, safety, and efficiency.

We apply our profound industry expertise in crushing, screening, feeding, loading and wear protection, to bring an unrivalled equipment line-up to the market. This unique offering is underpinned by our expert process knowledge, full range of digital tools, high-quality OEM spare parts, consumables, and life-cycle services.

Employing around 3000 professionals worldwide, Sandvik Rock Processing Solutions is a business area of the global, high-tech engineering group Sandvik. In 2024, the group had approximately 41,000 employees, sales in more than 150 countries and revenues of about SEK 123 billion.

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