IT Support Officer

15 hours ago

Rockhampton, Queensland, Australia Rockhampton Regional Council Full time $86,153 - $91,829 per year
  • Fixed Term (Until 4 September 2026) / Full Time
  • Monday to Friday, 72.5 hours per fortnight, 9 day fortnight
  • Pro Rata amount of $86,153-$91,629 per annum (LGIA Stream A Level 3) + Superannuation
  • Location – Rockhampton

Your new role

Are you an IT professional with experience providing solutions to software, hardware and network related problems? Council is seeking a dynamic, customer focussed individual to join their Information Technology Service Desk Team.

Using your technical knowledge, you will troubleshoot issues and provide exceptional service to all clients. You will work closely within a team environment to deliver Level 1 service desk support to the organisation.

It is an ongoing condition of employment for this position to meet the necessary requirements to qualify for an Aviation Security Identity Card (ASIC) which includes Australian Citizenship and Police Background Checks (arranged by Council).

What we are looking for

  • Excellent communication skills and customer focused approach
  • Team player who can work autonomously and always acts with accountability
  • Positive and enthusiastic individual willing to assist others wherever possible to ensure the achievement of team/Council goals
  • Ability to provide Level 1 IT Support, both in-person and through the IT ServiceDesk Call Centre
  • Excellent time management, planning and organisational skills and ability to work independently
  • Knowledge of Windows operating systems and applications

What you'll get in return

As an employee of Rockhampton Regional Council, you will join a diverse and innovative team of more than 1000 employees supported by good leadership, who proudly deliver services and make a difference to the lives of people living and working within the region.

  • Supportive Work/Life Balance
  • A large employer with a strong values driven culture
  • A generous superannuation scheme – Up to 18% superannuation (conditions apply)
  • Ongoing training and development opportunities
  • Corporate membership discounts
  • Payroll deductions and salary sacrifice options
  • 17.5% annual leave loading
  • Wages paid fortnightly
  • Employee Assistance Program
  • Fitness Passport and active social clubs

What you need to do next

To apply for this opportunity, please submit two documents:

  • A 2-3 page Cover Letter addressing the Application Criteria below;

  • Your Current resume.

Application Criteria

  • Tertiary qualification in Information Technology and/or relevant work experience and skills in an IT support / service desk environment.
  • Experience in providing first-level technical assistance by professionally answering, logging, and managing incoming support requests.
  • Knowledge and understanding of Windows domain network support and administration, networking concepts, Microsoft operating systems and Microsoft Office Applications.
  • Good time management and organisation skills, the ability to effectively manage email queues, phone requests and on-site support while maintaining excellent customer service.

Please use Council's cover letter template and ensure you clearly label each Application Criteria in your cover letter.

Applications Close: Monday 24 November 2025 at Midnight (AEST)

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