Service Manager

Employment Type: Permanent Full Time

Position Classification: Health Manager Level 4

Remuneration: $147,653 - $175,917 + Super + salary Packaging

Hours Per Week: 38

Requisition ID: REQ620794

Location: Hunter Valley or Manning location with the expectation of travel within the district.

Applications Close: Sunday, 23 November 2025

Interviews Planned: Monday, 1 December 2025

Lead with Purpose. Shape the Future of Community Mental Health.

Hunter New England Health is seeking a dedicated and dynamic Service Manager to oversee mental health, rehabilitation and inpatient services across the Hunter Valley and Lower Mid North Coast regions. This is an exciting opportunity to provide strategic and operational leadership across inpatient, community, and rehabilitation services - ensuring the delivery of safe, effective, and person-centred care.

About the Role

• Reporting to the Operations Manager of Mental Health Services, you'll lead a diverse and skilled workforce that includes:
• Clinical leaders across community teams, acute community care, and inpatient wards
• A strong and engaged administration team and peer workforce
• You'll oversee operations across multiple sites, ensuring the smooth delivery of services, clinical governance, and resource management to meet patient and community needs.

Key Responsibilities
- Lead and manage multidisciplinary teams to deliver high-quality, evidence-based mental health care
- Oversee operations and governance across multiple inpatient, rehabilitation, and community settings
- Drive clinical governance and safety standards in line with NSW Health frameworks
- Manage human, financial, and physical resources effectively to achieve operational goals
- Build strong relationships with external partners, including NGOs, Primary Health Networks, councils, and community organisations
- Support a positive, inclusive culture that values teamwork, innovation, and continuous improvement

This role requires a collaborative, decisive, and adaptable leader who thrives in a fast-paced environment and can balance strategic priorities with day-to-day operational demands.

About You

You are a strategic and people-focused leader who excels in bringing teams together to deliver meaningful outcomes. You'll need:

• Proven leadership experience in a complex health or community setting
• Strong decision-making skills and adaptability across inpatient and community environments
• Exceptional communication and stakeholder engagement capabilities
• A collaborative approach and commitment to high standards of clinical care and governance
• Ability to build strong relationships within the local community.

Why Join Us?

This is a rare opportunity to make a measurable impact across a broad and diverse mental health portfolio, supported by a strong and experienced network of peers. You'll have the chance to lead meaningful service improvements that enhance outcomes for patients, families, and communities across the Hunter Valley and Mid North Coast.

We offer:

• Monthly Allocated Day Off (ADO) for full-time employees
• 4 weeks annual leave (pro-rata for part-time)
• Paid parental leave (for eligible employees)
• Salary packaging – up to $11,600 + novated leasing options
• Fitness Passport – discounted gym memberships for you and your family
• Staff wellbeing programs and Employee Assistance Program (EAP)
• Opportunities to work on a landmark health infrastructure project with long-lasting community impact

Step into a leadership role that matters - apply today and help us strengthen community wellbeing across the region.

Need more information?

1) Click here for the Position Description

2) Find out more about applying for this position

For role related queries or questions contact Rebecca North on

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit:

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit:

This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS via or

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact HNELHD- for confidential support to ensure an equitable, barrier-free application process.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa

Eligibility to drive in NSW

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

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