Customer Service Dispatch Operator

6 days ago

Richmond, Australia Ventia Full time

The Ventia Operations Centre (VOC) are seeking a vibrant, highly engaged and experience Call Dispatcher top join our team for a permanent full time opportunity based our 24/7 offices in Cremorne, VIC. 

The Ventia Operations Centre work closely with a diverse range of customers who are active participants of several front-line public services and sectors across Australia & New Zealand.

The role of the Dispatch Operator will be required to be available Monday to Friday, 38 hours per week and flexible in working between 7am and 7pm. 

What is on offer:

  • Join our hub for emerging talent
  • Fantastic, collaborative, supportive and fun team
  • Opportunity to learn from industry experts who have wealth of knowledge
  • Fun and comprehensive onboarding induction and training program designed to set you up for success
  • Monthly rewards and celebrations
  • Free coffee and snacks
  • Access to VenPerks - Ventia's employee benefits platform
  • Goal orientated daily and monthly competitions
  • A great central location close to public transport

A day in the life of our Dispatch Operator Provide high-quality customer service by telephone and email. Calls will range in complexity but predominantly be taking requests for maintenance work and following a process to create & dispatch work order requests.

You can expect to:

  • Respond to high volume inbound/outbound activities from members of the community or technicians / contractors
  • Monitor and optimise work order outcomes
  • Providing a positive customer experience
  • Matching customer needs to solutions
  • Manage the customer experience through dispatching work orders
  • Case management of service outcomes/managing urgent or high priority work order needing fast resolution
  • Maintain and update various databases, spreadsheets, and documents

What you bring to the role;

  • Previous experience in one of the above-mentioned roles with a strong passion for delivering a quality customer service
  • Proven ability working within a similar environment working with multiple customers and leading large teams (For Lead and Management positions)
  • Must be tech savvy, have strong computer application skills; MS Office, SAP or similar
  • Resilience when dealing with challenging activities
  • You enjoy a fast paced, high-volume environment
  • You bring your best to work every day
  • The successful applicants will genuinely care about their customers and want to make a positive impact on other people's lives within local communities

Diversity
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, Māori and Pasifika people, LGTBQI+, Women, Veterans and spouses and people with disabilities.

What We Offer You
Not only do we offer a competitive salary and career growth, we have also partnered with some reputable organisations to be able to offer discounts on Health Insurance, Banking (new home loans, credit cards, everyday bank accounts), flights & accommodation, car hire, car leasing and much more.'

How to apply

Select "Apply Now" to submit your application.

Position Reference Number: 164177

  • Customer Service

    2 weeks ago

    Richmond, Australia The Swatch Group (Australia) PTY. LTD. Full time

    **Role & Responsibilities**: We are seeking a **Part Time** Customer Service & Spare Parts Administrator (**20 hours** per week) based **4 or 5 days** in our **Richmond** Head Office Service Centre. - Receive, unpack, and check spare parts deliveries - Pick, pack, and dispatch internal and external orders according to schedule - Accurately input stock...

  • Customer Sales

    4 days ago

    Richmond, Australia Repco Australia - A Division of GPC Asia Pacific Full time $45,000 - $60,000 per year

    Customer Sales & Service / Retail Assistant About the role: This casual role requires a valid drivers licence Flexible availability over 7 days is required; penalty rates apply on Weekends At Repco we want to ensure that each customer has a great shopping experience in person, over the phone, and online. As a Retail Assistant (Customer Sales & Service)...

  • Customer Service

    23 hours ago

    Richmond, Victoria, Australia Framed By You Full time $40,000 - $80,000 per year

    We're looking for a motivated and reliable Customer Service / Picture Framer to join our team. You'll provide excellent customer service, guide clients through framing options, and assist with hands-on framing tasks. This role suits someone with retail experience who enjoys working with people and takes pride in delivering quality results.Key...

  • Customer Service

    4 days ago

    Richmond, Australia Sharetea Full time $49,900 per year

    About Us:Sharetea is one of Australia's leading bubble tea brands, dedicated to delivering high-quality drinks and excellent customer service. We are looking for enthusiastic and friendly individuals to join our team.Key Responsibilities:Greet customers and provide a welcoming experience.Take and process customer orders accurately.Prepare and serve drinks...

  • International Customer Service

    4 days ago

    Richmond, Australia Opal Full time $120,000 - $180,000 per year

    Discover Opal….We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.We stand for innovation, smart solutions, and sustainabilityDiscover what Opal can offer you…An opportunity to join one of the largest paper and packaging manufacturers in AustraliaA...

  • Admin and Customer Service Officer

    3 weeks ago

    Richmond, Australia Aboriginal Health Council of Western Australia Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Support Services Administrator

    4 days ago

    Richmond, Victoria, Australia Royal Flying Doctor Service Victoria Full time $55,000 - $70,000 per year

    The OrganisationProudly serving Australians since 1928, the Royal Flying Doctor Service (RFDS) provides emergency aeromedical and allied health services for people in rural and remote Australia. We strive towards improving the health and wellbeing of our rural communities and believe in creating opportunities, so all Victorians have the choice to access...

  • Face to Face Customer Service

    2 weeks ago

    Richmond, Australia Surge Direct Full time

    **Looking to break into a new role that is both fulfilling and rewarding? Opportunity awaits for skilled face-to-face customer service team members.** **Summary: With energy prices the highest they have ever been in VIC, The Gov’t is giving all Victorian households a FREE energy monitoring device (normally worth $120). We need customer service agents to...

  • Customer Service Advisor

    2 weeks ago

    Richmond, Australia Westpac Group Full time

    A Customer Service Advisor at St George plays a key role in assisting customers with their banking needs. This role typically involves providing support for everyday banking transactions, answering inquiries, and offering tailored solutions to meet customer needs. Advisors may also identify opportunities to introduce customers to other financial products or...

  • Customer Service Advisor

    2 weeks ago

    Richmond, Australia St.George Full time

    **What's the role?** A Customer Service Advisor at St George plays a key role in assisting customers with their banking needs. This role typically involves providing support for everyday banking transactions, answering inquiries, and offering tailored solutions to meet customer needs. Advisors may also identify opportunities to introduce customers to other...