
Client Services Manager
3 days ago
** Employer of Choice - 10 Years in a Row , Google Performance Agency of the Year - 3 Years in a Row , Microsoft APAC Agency of the Year 2019, 2021, 2023, B&T Best Digital Services , 2X Gold Cannes in Cairns Crocodile Awards.**
Why us?
We are Resolution. An award winning, full service digital agency that delivers remarkable results. Our mission is simple, to push the boundaries of digital to deliver Remarkable Digital Experiences & Results for our Clients.
So why us?
- We Flex: Shape your day or week to suit you.
- We save: Access discounts and cashback across hundreds of retailers
- We learn: We have a heap of training partners including MFA, NGEN, Google, Facebook, Amazon to ensure you're continuously developing your skillset.
- We're mentally healthy: We offer 24/7 EAP support along with a dedicated Vibe Committee and Spirit Committee that organises social activities and wellbeing initiatives.
- We're Social - Quarterly and monthly social events, summer half days & annual company ski trip.
As our Client Services Manager you play a pivotal role in managing and nurturing client relationships while ensuring seamless delivery of projects and services. For our smaller accounts, you will act as the primary client lead, owning delivery and performance end to end. On larger accounts, you will partner closely with key team members, serving as their trusted support to keep delivery on track and strengthening client engagement.
You'll work across long standing clients & some brand new client wins, across various industries including travel, education and not for profit.
Your Responsibilities:
- Act as the day-to-day contact for assigned client accounts, ensuring clear communication, timely responses, and strong relationship management.
- Monitor client health by tracking delivery quality, usage of services, satisfaction signals, and commercial performance, escalating risks or concerns early.
- Drive the adoption of agile methodologies and foster a culture of experimentation and continuous improvement.
- Prepare initial recommendations, optimisation ideas, or upsell opportunities based on client needs, supporting the team in developing proposals and growth strategies
- Collaborate with cross-functional teams to define and implement key performance indicators (KPIs) to measure the success of digital innovation initiatives.
- Monitor and analyse data to evaluate the effectiveness of digital innovation projects and make data-driven recommendations for improvements.
Your Expertise:
- 4 years of experience in client services, account management, or digital consulting within an agency or professional services environment.
- Proven track record of managing digital client retainers, across Design/Dev/QA/CRO
- Proven ability to manage client relationships, with strong interpersonal and communication skills to build trust and handle both day-to-day interactions and senior stakeholder conversations.
- Solid project coordination skills with experience delivering digital campaigns, platforms, or ongoing services across channels such as SEO, CRO, media, or development.
- Experience with collaboration and project management platforms like Wrike, Miro, Jira
Want to be a part of the team? Get in touch today
Additional Information
Resolution Digital is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage Aboriginal, Torres Strait Islander and people of all backgrounds to apply. We do not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
-
Client Service Manager
4 days ago
Sydney, New South Wales, Australia Killara Services Full time $90,000 - $120,000 per yearWE STRIVE TO ACHIEVE THE HIGHEST STANDARDS ACROSS SAFETY, QUALITY AND ENVIRONMENTAs a member of the of the Killara Services team, you will have the opportunity to work with a supportive and friendly group of professionals who take pride in their work.We are a leading provider of facility services, committed to provider better experiences and better outcomes...
-
Client Services Specialist
3 weeks ago
Sydney, New South Wales, Australia UBS Financial Services Full timehttp://jobs.ubs.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25008&siteid=5012&PageType=JobDetails&jobid=324111Are you customer-centric focused with a great track record of resolving enquiries? Do you use innovative approaches to identify and address client needs?We're looking for an ETD & PB Client Middle Office (CMO) Specialist to:• Provide...
-
Client Services Specialist
4 weeks ago
Sydney, New South Wales, Australia UBS Financial Services Full timehttp://jobs.ubs.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25008&siteid=5012&PageType=JobDetails&jobid=324111Are you customer-centric focused with a great track record of resolving enquiries? Do you use innovative approaches to identify and address client needs?We're looking for an ETD & PB Client Middle Office (CMO) Specialist to:• Provide...
-
Client Services Administrator
3 days ago
Sydney, New South Wales, Australia Fiducian Services Pty Ltd Full time $60,000 - $80,000 per yearAre you a detail-oriented and highly organised professional? Do you thrive in a fast-paced environment and possess exceptional communication skills? If so, we have an exciting opportunity for you to join our team as a Client Services Administrator (Platform Services).About the RoleIn this role, you will be responsible for efficiently processing and...
-
Client Services Administrator
4 days ago
Sydney CBD, New South Wales, Australia Fiducian Financial Services Full time $60,000 - $90,000 per yearAre you a detail-oriented and highly organised professional? Do you thrive in a fast-paced environment and possess exceptional communication skills? If so, we have an exciting opportunity for you to join our team as a Client Services Administrator. About the Role In this role, you will be responsible for efficiently processing and completing all...
-
Client Service Manager
3 days ago
Sydney, New South Wales, Australia Profusion Full time $120,000 - $180,000 per yearAn established boutique wealth advisory firm is seeking a highly capable andexperienced Client Service Manager to join its dynamic team. This position offers the opportunity to work closely with senior financial advisers and contribute directly to the delivery of tailored financial strategies for high-net-worth individuals.The successful candidate will...
-
Client Service Manager
4 days ago
Sydney, New South Wales, Australia Anton Murray Consulting Full time $80,000 - $120,000 per yearWe are currently seeking a Client Service Manager to join a leading global financial services firm in their Sydney or Melbourne office on an initial 12-month contract, with the view to extend or transition to permanent. This role sits within The Asia Practice and is focused on supporting high-volume, time-critical client service delivery.Position SummaryA...
-
Client Service Manager
4 days ago
Sydney, New South Wales, Australia ABN AMRO Clearing Bank Full time $90,000 - $120,000 per yearABN AMRO Clearing is a leading global player in clearing and clearing related services and strives to optimize profitability, return on invested capital and shareholders' value. AAC is ambitious and customer oriented, striving to provide the best integrated service package for the professional business. AAC is a reliable partner, with efficient operations,...
-
Client Delivery Manager
3 weeks ago
Sydney, New South Wales, Australia MA Services Group Full timeClient Delivery Manager - Security ServicesAdd expected salary to your profile for insightsM.A. Services Group is rapidly expanding business in security and various services.We are looking for an enthusiastic Client Delivery Manager who wants to be part of a high performing team that is fully engaged, passionate and accountable. If that sounds like you,then...
-
Client Services Manager
4 days ago
Sydney, New South Wales, Australia Resolution Digital Full time $80,000 - $120,000 per year** Employer of Choice - 10 Years in a Row , Google Performance Agency of the Year - 3 Years in a Row , Microsoft APAC Agency of the Year 2019, 2021, 2023, B&T Best Digital Services , 2X Gold Cannes in Cairns Crocodile Awards.**Why us?We are Resolution. An award winning, full service digital agency that delivers remarkable results. Our mission is simple, to...