Client Services Manager

** Employer of Choice - 10 Years in a Row , Google Performance Agency of the Year - 3 Years in a Row , Microsoft APAC Agency of the Year 2019, 2021, 2023, B&T Best Digital Services , 2X Gold Cannes in Cairns Crocodile Awards.**

Why us?

We are Resolution. An award winning, full service digital agency that delivers remarkable results. Our mission is simple, to push the boundaries of digital to deliver Remarkable Digital Experiences & Results for our Clients.

So why us?

• We Flex
  : Shape your day or week to suit you.
• We save
  : Access discounts and cashback across hundreds of retailers
• We learn:
  We have a heap of training partners including MFA, NGEN, Google, Facebook, Amazon to ensure you're continuously developing your skillset.
• We're mentally healthy
  : We offer 24/7 EAP support along with a dedicated Vibe Committee and Spirit Committee that organises social activities and wellbeing initiatives.
• We're Social –
  Quarterly and monthly social events, summer half days & annual company ski trip.

As our Client Services Manager you play a pivotal role in managing and nurturing client relationships while ensuring seamless delivery of projects and services. For our smaller accounts, you will act as the primary client lead, owning delivery and performance end to end. On larger accounts, you will partner closely with key team members, serving as their trusted support to keep delivery on track and strengthening client engagement.

You'll work across long standing clients & some brand new client wins, across various industries including travel, education and not for profit.

Your Responsibilities:

• Act as the day-to-day contact for assigned client accounts, ensuring clear communication, timely responses, and strong relationship management.
• Monitor client health by tracking delivery quality, usage of services, satisfaction signals, and commercial performance, escalating risks or concerns early.
• Drive the adoption of agile methodologies and foster a culture of experimentation and continuous improvement.
• Prepare initial recommendations, optimisation ideas, or upsell opportunities based on client needs, supporting the team in developing proposals and growth strategies
• Collaborate with cross-functional teams to define and implement key performance indicators (KPIs) to measure the success of digital innovation initiatives.
• Monitor and analyse data to evaluate the effectiveness of digital innovation projects and make data-driven recommendations for improvements.

Your Expertise
:

• 4 years of experience in client services, account management, or digital consulting within an agency or professional services environment.
• Proven track record of managing digital client retainers, across Design/Dev/QA/CRO
• Proven ability to manage client relationships, with strong interpersonal and communication skills to build trust and handle both day-to-day interactions and senior stakeholder conversations.
• Solid project coordination skills with experience delivering digital campaigns, platforms, or ongoing services across channels such as SEO, CRO, media, or development.
• Experience with collaboration and project management platforms like Wrike, Miro, Jira

Want to be a part of the team? Get in touch today

Additional Information

Resolution Digital is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage Aboriginal, Torres Strait Islander and people of all backgrounds to apply. We do not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.