Client Service Manager

2 days ago

Sydney, New South Wales, Australia Marketfinder Full time $90,000 - $120,000 per year

Our client is a small but fast-growing
payments and financial technology team
based in Sydney, providing global transaction and payment solutions to institutional and business clients. As our client base expands, we're looking for a
Client Service Manager
to help us deliver a consistently exceptional client experience.

About the Role

You'll work directly with our leadership and operations teams to manage key client relationships, ensure smooth transaction processing, and maintain high service standards. This is a hands-on position in a close-knit environment — ideal for someone who enjoys taking ownership and seeing the results of their work in real time.

What You'll Do?

  • Act in a leadership capacity as your team is involved as a primary point of contact for client queries and support requests.
  • Oversee onboarding and account setup for new clients.
  • Monitor and coordinate payment and transaction workflows.
  • Collaborate with internal teams to resolve issues efficiently and proactively.
  • Build trusted relationships through responsive, solutions-focused service.
  • Contribute to improving internal processes as we scale.

What We're Looking for

  • Leadership experience in
    payments, FX, or financial services
    client support or operations.
  • Strong communication and organisational skills.
  • A genuine interest in financial technology and client success.
  • Comfortable working in a small team with a collaborative mindset.
  • Ability to multitask and prioritise in a dynamic environment.
  • Bilingual language skills (desirable but not required)

Why Join This Business

  • Be part of a growing payments business with global potential.
  • Work closely with decision-makers and have a direct impact on clients and outcomes.
  • Enjoy a hybrid working setup and an open, supportive culture.
  • Competitive salary with performance-based incentives.

If you're someone who values client relationships, problem-solving, and being part of a growth story — we'd love to hear from you.

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