Client Service Manager

4 days ago

Sydney, New South Wales, Australia Cartwright Jones Pty Ltd Full time $100,000 - $120,000 per year

Our client is a close-knit team of passionate professionals dedicated to helping ambitious Australian families take control of their financial future. Known for their tailored strategies, practical advice, and warm approach, they've built a reputation for excellence and a workplace where collaboration, growth, and genuine enjoyment go hand-in-hand.

About the Role

As Client Services Manager, you'll be the operational backbone of the business—leading an offshore support team, mentoring staff, improving systems, and ensuring every client interaction is seamless and professional. This is a hands-on role where you'll balance leadership, compliance oversight, and workflow management, while playing a central part in delivering exceptional client outcomes.

What You'll Do
  • Lead, coach, and empower the offshore client services team
  • Manage end-to-end implementation of complex advice cases
  • Oversee the preparation of SOAs and key client documents
  • Ensure client queries are handled promptly and thoughtfully
  • Maintain compliance with licensee and regulatory requirements
  • Drive process improvements and workflow enhancements
  • Run weekly team meetings and monthly training sessions
  • Provide operational support to Directors and collaborate across teams
What You'll Bring
  • 2+ years' experience in client services within financial planning
  • Strong organisational skills with the ability to juggle competing priorities
  • A sharp eye for detail, accuracy, and accountability
  • Excellent communication skills and a solutions-driven mindset
  • A proactive, improvement-focused approach to your work
Why You'll Love It
  • Collaborative, inclusive culture where your impact is valued
  • Clear opportunities to grow and advance your career
  • Flexible working arrangements to support balance
  • A modern, vibrant office with a team that enjoys social lunches, events, and conferences
How to Apply

If you're a driven Client Services Manager who thrives in a supportive and forward-thinking environment, we'd love to hear from you.

Call James on or press Apply now

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