Client Account Manager

Job Requisition ID: 38812 

Client Account Manager - 9 Month Parental Leave Cover 

• Choice and flexibility on where, when and how you work​
• Mentoring programs – receive support and coaching to progress your career ​
• Recognition culture to celebrate milestones and discounts at hundreds of retailers ​ 

What will your typical day look like?

Main Responsibilities:

• Collaborating with the account leadership teams, including the Lead Client Service Partners (LCSPs), to deliver world-class outcomes
• Managing strategic client relationships, driving account improvements, and ensuring the successful execution of account operations
• Working closely with the LCSPs to lead account planning processes and support client service teams at regular intervals
• Teaming with offshore resources to support account growth
• Conducting client feedback interviews
• Preparing internal and external communications  

About the team

Growth exists to help our people win in market. It does so by informing our market choices shaped by clients' issues, building a community of diverse client leaders, growing and strengthening client relationships, winning our most critical pursuits and creating and activating differentiated brand positioning. 

The Growth Enablement team drives and delivers the strategic programs, transformations and other activities that activate the Growth strategy of the firm. Growth Enablement is organised around four domains (Sales, Clients & Relationships, Industries & Sectors and Brand & Marketing) with cross-Domain collaboration and alignment to our firm's strategic choices a central to our ways of working.  

Enough about us, let's talk about you.

You may have all or some of the following skills/experience:

• 3+ years experience in account management or similar role, operating within a complex account management environment 
• The ability to influence and respectfully challenge senior stakeholders 
• Strong analytical and quantitative skills, ability to interpret data and identify trends
• Ability to effectively manage competing priorities, know when to make sound judgement calls and when to delve deeper with senior leaders
• Ability to meet deadlines, prioritise and manage multiple projects to conclusion
• Can work independently in a high-performance team environment and collaborate with firm-wide resources
• An enthusiastic, resilient and pragmatic approach to driving account strategy and planning
• Ability to facilitate the development and implementation of strategic client relationship plans, focused on delivering the best of Deloitte.
• Understanding of CRM systems and pipeline management, or ability to learn quickly
• The ability to contribute to business process improvements
• Professional services knowledge is an asset
• Relevant tertiary qualifications or equivalent work experience
• Professional services knowledge desirable
• Flexibility, including part-time hours, may be negotiated 

Why Deloitte?  

At Deloitte, we focus our energy on interesting and impactful work. We're always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.  

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong. 

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they're in control of where and how they work, designing their work week around their client, team and personal commitments.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package. 

Next Steps

Sound like the sort of role for you? Apply now, we'd love to hear from you

By applying for this job, you'll be assessed against the Deloitte Talent Standards. We've designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.

By applying for this job, you'll be assessed against the Deloitte Talent Standards. We've designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.