Client Delivery Manager

2 weeks ago

Sydney, New South Wales, Australia MA Services Group Full time $90,000 - $120,000 per year

About the business

M.A. Services Group is rapidly expanding business in security and various services.  We are looking for an enthusiastic Client Delivery Manager  who wants to be part of a high performing team that is fully engaged, passionate and accountable. If that sounds like you, then we want you to join our team. Our people are our assets and when you are a part of MA we want you to succeed and thrive. Your success is our success

About the role

Reporting into the General Manager and National Operations Manager , the Client Delivery Manager's (CDM) primary responsibility is to ensure the effective and efficient management of all aspects of service delivery for designated accounts, and improve outcomes for both clients and staff for our NSW Operations.

You will lead teams across multiple sites, with a focus on delivering a customer centric approach to our clients and customers ensuring our people are aligned with our values and standards.

Other Duties Include but not limited to:

  • Provide outstanding, efficient, effective service and advice in accordance with established requirements to achieve account profitability, client satisfaction and employee satisfaction.
  • Willing to travel remote and regional areas fo New South Wales
  • Experience in Compliance and training employees is highly desirable
  • Ensure that all customer and employee contract requirements are communicated and understood to achieve high levels of customer satisfaction (internal & external); have overall responsibility for complaint resolution.
  • Developing and maintaining a cost-effective roster within a dedicated portfolio of clients
  • Develop and maintain a comprehensive understanding of existing and future client needs, including maintaining an understanding of market 'drivers' and broader industry environment.
  • Minimize the financial impact of non-billable time (e.g. sick leave, overtime, annual leave).
  • Ability to manage and review operational systems, processes and policies to support business objectives.
  • Ability to understand the follow the end to end procedure in terms of recruiting staff.
  • Drive employee engagement through customer services standards.
  • Leading, coaching, performance managing and developing large teams across multiple sites.
  • Other duties as requested.

Benefits and perks

MA Services Group has a very generous remuneration package, well above the industry standard. Constant training and development programs are in place to assist employees in bringing out the best in themselves.

Skills and experience

To be considered for placement you will need to have the following skills/traits:

Previous experience within a similar role with a keen attention to detail and the ability to work well both autonomously and in a team environment.

We welcome candidates who possess:

  • A minimum of 3-5 years' experience in the security industry
  • Fully qualified and Licensed for Security Operations in New South Wales.
  • Current National Police Check
  • Experience in management of multiple sites in a highly regulated environment.
  • Exceptional Stakeholder management skills
  • Excellent verbal and written communication skills
  • Excellent prioritization and organizational skills, including the ability to multitask
  • A demonstrated commitment to internal and external service standards
  • A high level of accuracy and the ability to work well under pressure
  • An adaptable and flexible nature
  • Advanced Microsoft Office skills.

LOCATION

The position is located in Wetherill Park, Sydney New South Wales.

NSW Master License

  • Customer Delivery Manager

    2 weeks ago

    Sydney, New South Wales, Australia Delivery Centric Technologies Full time

    **Role: Azure Data Architect**Hello Folks,We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below roles**About Delivery...

  • Client Delivery Manager

    1 week ago

    Sydney, New South Wales, Australia Optus Full time

    About the Role...Based in Melbourne, you will be working on key accounts within Optus Enterprise Client Delivery. The Client Delivery Manager (CDM) is the principal contact for all service operational and tactical issues, and the success of client relationships. They are responsible for delivery of all high-value and in-scope contracted services across the...

  • Client Delivery Manager

    2 weeks ago

    Sydney, New South Wales, Australia Ma Services Group Full time

    Client Delivery Manager - Security Services Add expected salary to your profile for insightsM.A.Services Group is rapidly expanding business in security and various services.We are looking for an enthusiastic Client Delivery Manager who wants to be part of a high performing team that is fully engaged, passionate and accountable.If that sounds like you,then...

  • Asset Owner Client Liaison

    2 weeks ago

    Sydney, New South Wales, Australia beBeeClient Manager Full time $120,000 - $160,000

    Job DescriptionThis is a client management role within the AOPM business unit, servicing APAC clients.The team you will be joining is a part of Specialized Services and Investment Analytics (SSIA). Our offering is a recognized industry-leading provider of analytics, portfolio valuation, fund administration and risk services on private equity portfolios....

  • Client Delivery Manager

    3 weeks ago

    Sydney, New South Wales, Australia MA Services Group Full time

    Client Delivery Manager - Security ServicesAdd expected salary to your profile for insightsM.A. Services Group is rapidly expanding business in security and various services.We are looking for an enthusiastic Client Delivery Manager who wants to be part of a high performing team that is fully engaged, passionate and accountable. If that sounds like you,then...

  • Client Delivery Manager

    1 week ago

    Sydney, New South Wales, Australia MA Services Group Full time

    Client Delivery Manager - Security ServicesAdd expected salary to your profile for insightsM.A. Services Group is rapidly expanding business in security and various services.We are looking for an enthusiastic Client Delivery Manager who wants to be part of a high performing team that is fully engaged, passionate and accountable. If that sounds like you,then...

  • Client Delivery Manager

    2 weeks ago

    Sydney, New South Wales, Australia Mgg Health Full time

    Are you a strategic leader with a passion for driving growth, building client partnerships, and delivering exceptional recruitment solutions?Join us as a Client Delivery Manager and play a pivotal role in shaping the future of healthcare across Australia and New Zealand.At MGG Health, our values guide everything we do:**We Trust. We Care. We Celebrate. We...

  • Technology Delivery Manager

    2 weeks ago

    Sydney, New South Wales, Australia Delivery Centric Technologies Full time

    Hi Everyone,We have Openings for Technology Delivery Manager - RANJob Title- Technology Delivery Manager - RANSkill Set- RAN infrastructure,managing 3G ,4G and 5G software and maintenance packages, hardware, and IBC systems.Exp- 8 - 20 YrsLocation- Sydney**Job Description**:- Degree in Telecommunications Engineering, Information Technology, Computer Science...

  • Client Delivery Project Manager

    2 weeks ago

    Sydney, New South Wales, Australia Cuscal Limited Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Cuscal LimitedTalent Acquisition Business Partner @ Cuscal - Australia's leading independent provider of payment solutionsFor a winning team that is evolving.Forward with Cuscal.Ever tapped your phone to buy a morning coffee, or made a purchase from your...

  • Client Delivery Project Manager

    3 weeks ago

    Sydney, New South Wales, Australia Cuscal Limited Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Cuscal LimitedTalent Acquisition Business Partner @ Cuscal - Australia's leading independent provider of payment solutionsFor a winning team that is evolving. Forward with Cuscal.Ever tapped your phone to buy a morning coffee, or made a purchase from your...