Client Service Manager

4 days ago

Sydney, New South Wales, Australia ABN AMRO Clearing Bank Full time $90,000 - $120,000 per year

ABN AMRO Clearing is a leading global player in clearing and clearing related services and strives to optimize profitability, return on invested capital and shareholders' value. AAC is ambitious and customer oriented, striving to provide the best integrated service package for the professional business. AAC is a reliable partner, with efficient operations, compliant to all regulations and has a sound risk framework.

Context of the job

ABN AMRO Clearing provides clearing, execution and financing services to Principal Trading Groups, Corporate Hedgers and Asset Managers globally. In APAC we have a presence in Sydney, Singapore, Hong Kong and Tokyo. Clients are generally privately held corporations and ABN AMRO Clearing holds good and long standing relationships with many of them. The Client Service Management team is a small and efficient team that works closely with other parts of the Commercial team including Sales, Global Execution Services (GES), Relationship Management and Client Life Cycle Management (CLM). From a Commercial perspective, the Client Services team is responsible for the day to day relationship with the clients.

Key duties and responsibilities

  • Ownership and resolution of client queries
  • Liaise effectively with other departments to ensure communication of requirements
  • Participate in discussions for Account Management/Operational related topics with (senior) stakeholders, giving feedback where and when necessary.
  • Providing high quality and timely service to AAC Clients throughout the region
  • Ownership and timely resolution of all queries from clients. Follow up as necessary if query need to be resolved by another department
  • Liaising with other AAC internal departments (most regularly Operations, Treasury, Risk and GES) to facilitate the timely resolution of client inquiries and requests
  • Ensure that all correspondence/communications/documentation/ requests etc relating to AAC clients are actioned and maintained accurately and efficiently
  • Directly involved in the maintenance and improvement of Client Services query tracking vi tools including Salesforce including provideing reports and flagging of ongoing issues
  • Spearheading Commercial's Tableau report development
  • Overseeing AMS sprint for Commercial
  • Managing Commercial's 1Global projects, including playing a BA role for Commercial in those projects from working on business proposals to CRAs and CERC papers, as well as coordinating efforts with the Lead Product Owners (PO) for Commercial and the other PO reps
  • Automating processes and tasks for Commercial from rebates to data reports from MICS to facilitate and ease client fee analysis
  • Support in various projects

Required knowledge and experience

  • 1-3 years of Client Service experience in the financial sector
  • Practical knowledge of financial markets and applicable regulations
  • Knowledge of internal AAB standards and external regulations applicable to market participants
  • A strong communicator at all hierarchical levels
  • Proficiency in written and spoken English
  • Meticulous and detail-oriented but able to understand larger picture and firm wide goals
  • Ability to think critically about processes/procedures
  • Passion for high quality customer service
  • A good team player
  • Proficient in Excel, Jira, Tableau, SQL and Salesforce are an advantage

Interested?

Hit the 'Apply' button

For futher information, please contact

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