Customer Service Representative

1 week ago

Sydney, New South Wales, Australia SMC Corporation Australia and New Zealand Full time $60,000 - $90,000 per year

About The Role

Are you a talented and dedicated technical support professional with a passion for delivering outstanding service across various communication channels? We're looking for someone like you- who can provide expert customer support and sales assistance to customers, our external sales team, and distributors. Join us in driving SMC's market share growth and make a meaningful impact with your skills and professionalism

In this role, you will:

  • Provide high-quality customer service support via email, phone, and other channels promptly and professionally.
  • Provide solutions to customer inquiries related to products by identifying their needs through effective questioning and listening.
  • Build trust and loyalty by establishing personal connections and acting as a professional brand ambassador.
  • Assist customers with technical problem resolution, order processing, pricing information, and quotes.
  • Collaborate with appropriate external sales representatives on issues related to their customers.
  • Use telephone processes and procedures appropriately and in a timely manner (e.g., transferring customers, time on hold, etc.).
  • Efficiently manage administrative tasks related to the role.
  • Identify and escalate priority orders as they arise.
  • Manage transactions and ensure accuracy in cash sales receipts.

What We Offer:

  • Join a globally respected brand and market leader with highly skilled technical and people managers across ANZ
  • Internal progression opportunities
  • Insurance benefits within the company superannuation plan
  • Focus on employee Wellbeing & Employee Assistance Programs
  • Annual Salary Review process
  • Onsite parking (available at each SMC location)

Qualifications & Skills:

  • A background in mechanical or electrical disciplines is preferred.
  • Proven track record in a dynamic, fast-paced customer service environment.
  • Strong organizational and problem-solving abilities, with a solution-oriented approach.
  • Attention to detail and the capacity to make confident, well-informed decisions.
  • Excellent verbal and written communication skills.
  • Experience in upselling, cross-selling, or enhancing service value is highly advantageous.
  • Familiarity with ERP or CRM platforms such as SAP, Salesforce, or Zendesk is a plus.

About Us:

SMC Corporation is a manufacturer of electro - pneumatic and industrial automation components, successful in providing innovative products and solutions to customers across a wide array of industries. Our success has been achieved through our commitment to providing customers with Japanese quality, customer centric design, locally manufactured products backed by unrivalled commercial support.

To help us find out more about you, please ensure you submit a Cover Letter outlining why you feel this contract role may be right for you and how you believe your experience will be a good match for us.

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Graphic Art Mart Pty Ltd Full time $60,000 - $80,000 per year

    Company DescriptionGraphic Art Mart is a trade supplier to the sign, display, printing, and graphics industries. We carry a range of brands including Avery Dennison, Arlon, Mactac, Roland DG, Mimaki, HP, CWT Worktools, Aslan, Chemica, Sihl, and more. Our commitment is to deliver the best quality products and services to meet the diverse needs of our...

  • customer service representative

    2 weeks ago

    Sydney, New South Wales, Australia Private Advertiser Full time $60,000 - $80,000 per year

    Savino Del Bene is one of the top global freight forwarding companies.With a network of more than 506 offices and over 5,100 employees across the five continents, the company manages air, sea, and land transport services all over the globe.Based near Blacktown in our brand-new luxurious offices, our team is currently looking for Customer Service...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Hertz Australia Pty Ltd Full time $60,000 - $80,000 per year

    Customer Service RepresentativeFull Time PositionSydney, NSWHertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global...

  • Customer Service Representative

    1 week ago

    Sydney, New South Wales, Australia TSHR Full time $60,000 - $80,000 per year

    Customer Service Representative – Fashion Head OfficeLooking to take your retail experience to the next level? Join a thriving online fashion retail group representing multiple Aussie brands. This is your opportunity to step into a head office role where you'll be the voice of our brands—supporting both online and in-store customers across multiple...

  • Customer Service Representative

    6 days ago

    Sydney, New South Wales, Australia Breville | Sage Full time $40,000 - $60,000 per year

    Customer Service RepresentativeAbout BrevilleOver the past 90+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people's lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more...

  • Customer Service Representative

    1 week ago

    Sydney, New South Wales, Australia Breville Full time $40,000 - $60,000 per year

    Customer Service Representative About BrevilleOver the past 90+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people's lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more...

  • Customer Service Representative

    1 week ago

    Sydney, New South Wales, Australia Splend Full time $60,000 - $80,000 per year

    Role:Customer Service RepresentativeLocation:Sydney CBDHours:Full time - 40 hours per week. 6am-10pm rotating roster Monday - Sunday (must be available to work flexibly within these hours)About UsAt Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia EVSE Australia Full time $60,000 - $80,000 per year

    Company DescriptionAbout EVSEAt EVSEAustralia, we're not just selling electric vehicle charging solutions – we're shaping a cleaner, greener future for Australia We're on a mission to make owning an electric vehicle as easy and convenient as possible. Imagine a world where charging your EV is simpler than filling up with petrol – that's the future we're...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Splend Full time $60,000 - $90,000 per year

    Role: Customer Service RepresentativeLocation: Sydney CBDHours: Full time - 40 hours per week. 6am-10pm rotating roster Monday - Sunday (must be available to work flexibly within these hours)About us  At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our...

  • Customer Service Representative

    1 week ago

    Sydney, New South Wales, Australia Splend Full time $60,000 - $80,000 per year

    Role: Customer Service Representative Location: Sydney CBD Hours: Full time - 40 hours per week. 6am-10pm rotating roster Monday - Sunday (must be available to work flexibly within these hours) About us At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our...