Customer Service Representative

2 weeks ago

Sydney, New South Wales, Australia SMC Corporation Australia and New Zealand Full time $60,000 - $90,000 per year

About The Role

Are you a talented and dedicated technical support professional with a passion for delivering outstanding service across various communication channels? We're looking for someone like you- who can provide expert customer support and sales assistance to customers, our external sales team, and distributors. Join us in driving SMC's market share growth and make a meaningful impact with your skills and professionalism

In this role, you will:

  • Provide high-quality customer service support via email, phone, and other channels promptly and professionally.
  • Provide solutions to customer inquiries related to products by identifying their needs through effective questioning and listening.
  • Build trust and loyalty by establishing personal connections and acting as a professional brand ambassador.
  • Assist customers with technical problem resolution, order processing, pricing information, and quotes.
  • Collaborate with appropriate external sales representatives on issues related to their customers.
  • Use telephone processes and procedures appropriately and in a timely manner (e.g., transferring customers, time on hold, etc.).
  • Efficiently manage administrative tasks related to the role.
  • Identify and escalate priority orders as they arise.
  • Manage transactions and ensure accuracy in cash sales receipts.

What We Offer:

  • Join a globally respected brand and market leader with highly skilled technical and people managers across ANZ
  • Internal progression opportunities
  • Insurance benefits within the company superannuation plan
  • Focus on employee Wellbeing & Employee Assistance Programs
  • Annual Salary Review process
  • Onsite parking (available at each SMC location)

Qualifications & Skills:

  • A background in mechanical or electrical disciplines is preferred.
  • Proven track record in a dynamic, fast-paced customer service environment.
  • Strong organizational and problem-solving abilities, with a solution-oriented approach.
  • Attention to detail and the capacity to make confident, well-informed decisions.
  • Excellent verbal and written communication skills.
  • Experience in upselling, cross-selling, or enhancing service value is highly advantageous.
  • Familiarity with ERP or CRM platforms such as SAP, Salesforce, or Zendesk is a plus.

About Us:

SMC Corporation is a manufacturer of electro - pneumatic and industrial automation components, successful in providing innovative products and solutions to customers across a wide array of industries. Our success has been achieved through our commitment to providing customers with Japanese quality, customer centric design, locally manufactured products backed by unrivalled commercial support.

To help us find out more about you, please ensure you submit a Cover Letter outlining why you feel this contract role may be right for you and how you believe your experience will be a good match for us.

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