Information Technology Service Desk Manager

2 weeks ago

Surry Hills, New South Wales, Australia Police Bank Ltd. Full time $80,000 - $120,000 per year

We're seeking a passionate and experienced IT Service Manager to join our dynamic team. You'll play a pivotal role in ensuring the seamless operation of our entire IT infrastructure, from network management and user support to service delivery and strategic planning.

About Us

Police Bank is one of Australia's fastest growing Mutual Banks. We are a progressive, purpose driven financial institution, and we pride ourselves on offering a competitive range of financial products and services, all of which have been created with the needs of our members at front of mind.

About the role

You will be responsible for leading the IT Service Desk team, problem management, working with vendors, and effectively managing and prioritising tickets to ensure SLAs are met. This role is also responsible for the effective management of the performance of team members and identifying process improvements and efficiencies to achieve optimum outcomes.

The role is also accountable for ensuring the service management and delivery functions operate effectively and efficiently across the IT Team and for managing initiatives to ensure service delivery of the Technology Services functions and processes.

About you

  • Extensive experience in IT service management or a related field.
  • Experience managing IT vendors and problem management.
  • Proven experience leading and motivating a team.
  • Excellent communication, problem-solving, and analytical skills.
  • Ability to work independently and as part of a team.
  • A passion for technology and a commitment to continuous learning.

Why you'll love us

  • Make a real impact: Contribute to the success of a company with a mission you care about.
  • Challenge yourself: Grow your skills and tackle exciting projects in a fast-paced environment.
  • Work with the best: Learn from and collaborate with talented and passionate colleagues.
  • Be heard: Have your voice valued and contribute your ideas in a supportive environment.

If you're ready to take your IT career to the next level and make a real impact, we want to hear from you

Police Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status. This role is open to Australian and New Zealand Citizens and permanent residents only.

  • Information Technology Infrastructure Manager

    1 week ago

    Surry Hills, New South Wales, Australia Audinate Full time $120,000 - $180,000 per year

    Find Your Connection to Endless PossibilitiesAre you an IT Infrastructure Lead looking for the next step in your career? If the opportunity to work in a global industry leader with a diverse culture excites you, this may be the role for you.With Audinate, you'll find your connection to the world of sound and vision.We lead the world in AV networking media to...

  • Technical Account Manager – Construction Technology

    4 days ago

    Surry Hills, New South Wales, Australia BuildingPoint Australia Full time $90,000 - $120,000 per year

    About usBuildingPoint Australia is a leading player in the construction technology sector, serving as the exclusive distributor of Trimble's cutting-edge software and hardware solutions. Our offerings encompass laser scanning, robotic total stations and mixed reality, placing us at the forefront of innovation in the industry. As part of a dynamic group of...

  • Solicitor

    2 days ago

    Surry Hills, New South Wales, Australia Seniors Rights Service Full time $80,000 - $120,000 per year

    Opportunity to make a real difference working for a purpose led organisation.Full time role based in Surry Hills.Great flexibility with access to hybrid work arrangements.About the roleUnder limited direction the Solicitor will provide high quality generalist legal information, advice, representation and other legal assistance to socially and economically...

  • Customer Experience

    2 weeks ago

    Seven Hills, New South Wales, Australia RFI Technology Solutions Full time $60,000 - $120,000 per year

    Customer Experience - Sales and Tech SupportRFI is a global technology solutions company, specialising in wireless coverage and solar power. We have one of the largest, most innovative and experienced wireless and solar solutions teams with dedicated engineers, product managers, manufacturing, logistics and R&D employees.We embrace diversity and inclusion...

  • Ad Tech Manager

    1 week ago

    Surry Hills, New South Wales, Australia News Corp Australia Full time $90,000 - $120,000 per year

    The Ad Tech Manager is a hands-on individual contributor role within the Ad Tech team. Reporting to the Ad Tech Operations Director, this role supports the day-to-day operation, troubleshooting, and optimisation of advertising technologies across the News Corp Australia network.The position plays a critical role in supporting Ad Operations, Programmatic, and...

  • Service Delivery Manager

    2 hours ago

    Surry Hills, New South Wales, Australia News Corp Australia Full time $120,000 - $180,000 per year

    Software Delivery Manager12 month initial contractHybrid working environmentSurry Hills What's the role? Ready to lead the charge in delivering world-class digital content experiences? We're looking for a Delivery Manager with the expertise, drive, and vision to oversee multiple high-performing Scrum teams that power the workflow behind content creation...

  • Professional, Facilities Management Support

    4 days ago

    Surry Hills, New South Wales, Australia JLL Full time $90,000 - $120,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Senior Project Manager

    6 days ago

    Surry Hills, New South Wales, Australia News Corp Australia Full time $120,000 - $180,000 per year

    Senior Project Manager What's the role? We are seeking an experienced Senior Project Manager to lead the delivery of a major technology initiative for our Editorial and Newsrooms. As an integral member of Technology, Data and Digital (TDD), you will drive delivery through the entire project lifecycle and work closely with key stakeholders to introduce...

  • Digital News Producer

    2 days ago

    Surry Hills, New South Wales, Australia News Corp Australia Full time $80,000 - $120,000 per year

    What's the role?Are you ready to break big news and tell the stories that matter? The Australian is looking for a creative and driven News Producer to join our specialist homepage and app team.In this dynamic and exciting role, you'll be at the heart of our newsroom operations and immersed in the daily news cycle to produce, optimise and amplify the...

  • Front Office All Rounder

    2 days ago

    Surry Hills, New South Wales, Australia Pullman Hotels & Resorts Full time $45,000 - $60,000 per year

    Company DescriptionWork Your Way to Pullman Sydney Hyde ParkOur 241 room, Premium 5 Star Luxury Hotel is located next to the beautiful Hyde Park and on the doorstep of some of Sydney's most vibrant restaurants, bars, shopping and entertainment venues. We welcome a diverse range of guests every day with a mix of both corporate & leisure as well as hosting and...