Customer Experience

4 days ago

Seven Hills, New South Wales, Australia RFI Technology Solutions Full time $60,000 - $120,000 per year

Customer Experience - Sales and Tech Support

RFI is a global technology solutions company, specialising in wireless coverage and solar power. We have one of the largest, most innovative and experienced wireless and solar solutions teams with dedicated engineers, product managers, manufacturing, logistics and R&D employees.

We embrace diversity and inclusion and support a culture where individuals of all backgrounds and abilities feel included and confident in bringing their whole selves to work – join a dynamic, fun and supportive workplace. You'll have access to a modern head office based in Seven Hills with free onsite parking, access to benefits such as an employee wellbeing/assistance program, birthday leave and 2 additional days off each year.

About the role

We are looking for a Customer Experience Team (CET) member with experience in Sales and Technical Support who is willing to learn and adapt to new challenges. The support role will be onsite to support for RFI's business systems and is part of our CET team based in Seven Hills, Sydney. We are re-engineering customer experience and this new role forms part of our transformation. The role will also work closely with the field sales team to deliver great customer service.

Key responsibilities

  • Service customers to both meet their current requirements and develop further opportunities
  • Work closely with other departments, including product development and engineering, to escalate and resolve complex technical issues.
  • Assist customers with product selection by interpreting product information
  • Source new sales opportunities through inbound lead follow-up
  • Providing technical advice and support to internal departments
  • Provide internal support for the Sales Team
  • Answering technical and general enquiries
  • Understand and support customers through all stages of their requirements
  • Stay updated on product features, technical specifications, and industry trends to effectively communicate product benefits and provide informed support to customers.

About you

  • 3+ years of experience in a client facing role, help desk, technical support in wireless communications / distribution environment, and inbound sales.
  • Exceptional telephone skills and strong relationship building skills.
  • You will have a structured approach and experience in CRM platforms and ERP system (NetSuite / Oracle highly regarded).
  • Ability to work well in a team environment and have a strong drive for delivering customers' expectations and needs.
  • Demonstrated ability to analyse processes and facilitate continuous improvement
  • Ability to manage your time, prioritise tasks and problem-solve
  • Strong listening and communication skills

What we offer

  • Competitive salary commensurate with experience.
  • Opportunities for professional development and career growth.
  • A collaborative and inclusive work environment.
  • Onsite parking
  • Personal RDO's and Birthday RDO's
  • Full system and technical training

RFI is not just an employer, we are a team. RFI does not just offer people a job, we offer you a career. By joining our team, you will find strong purpose and deep meaning in everything you do.

You will have the chance to make a real difference for our customers, working alongside a passionate team of like-minded colleagues, while building your knowledge/skills and developing your career in a fun, dynamic, and fast-growing organisation.

Please note only shortlisted candidates will be contacted. For further information about RFI visit us

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