senior property manager

2 weeks ago

Apollo Bay, Victoria, Australia Otway Retreats Full time $90,000 - $120,000 per year

The Role

Are you an experienced property manager? We are seeking an experienced property manager to join our team and manage a portfolio of luxury high end holiday rentals, and develop strong and positive relationships with home owners, trades and our internal team members to ensure the efficient running of the holiday management department.

Your typical day-to-day responsibilities will include:

  • Responsible for the day to day property management of the holiday rental department.
  • Allocating, completing and overseeing maintenance over the portfolio
  • Supporting the rest of the team to collaborate and effectively work together by following and creating processes.
  • Overseeing the facilitation of cleaning of homes between bookings, and ensuring homes are in line with Otway Retreats standards.
  • Inspecting homes to ensure they are presented immaculately and ready for guest arrivals.
  • Managing the guest experience and responding to guest messaging.
  • Monitoring stock and inventory levels and completing orders.
  • Optimizing processes and follow ups.
  • Building relationships with home owners and guests.
  • Responding to escalations and complaints.
  • Supporting the rostering of cleaning teams and staff.

Requirements

  • Has excellent communication and customer service skills, being comfortable managing and working with team members at all levels.
  • Is detail-oriented and organized, capable of handling multiple tasks simultaneously while meeting deadlines.
  • Has a background in property management or sales, or hospitality management.
  • Is proactive and can work independently, but is also a team player who is eager to collaborate with others.
  • Can solve problems creatively and is flexible to adapt to changing circumstances or unexpected challenges.
  • Has high level administration and organisational skills and has experience managing teams.
  • Must have car and drivers license
  • Some weekend work is required as well as after hours assistance (shared on a roster)

Ideal Hours - Subject to negotiation

5 days per week (one of these days will be a weekend day) + remote after hours messaging on a roster from home 1-2 nights per week 6pm - 9pm

Remuneration

We offer a competitive salary, commensurate with experience and qualifications and hours worked.

Laptop provided.

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