Guest Services All Rounder

4 days ago

Apollo Bay, Victoria, Australia YHA Australia Full time $45,000 - $55,000 per year
  • Be part of a collaborative team that values excellence and innovation
  • Supportive and fun team
  • Discounted stays and career opportunities in YHA properties around Australia

About us:

YHA Australia offers unique, affordable, and sustainable accommodation across Australia. We have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.

YHA Apollo Bay is the perfect stay for guests on a road trip along the famous Great Ocean Road. YHA Apollo Bay is eco-certified and uses a range of energy and water saving techniques to reduce its impact on the environment while maintaining functionality and comfort. This is a great opportunity

About the role:

YHA Apollo Bay is seeking for a proactive and passionate hospitality allrounder to join our fun team. The Guest Services All Rounder is the ultimate casual role that allows you to gain exposure to all operational aspects of this beautiful property.

This is a unique position that allows you to work across Reception, Housekeeping, Guest Events and Activities as well as Food and Beverage. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general management or property management in the Hospitality and tourism, hotel or accommodation industry.

Day to Day Activities

  • Reception - Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately
  • Guest Activities - Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained
  • Housekeeping - Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently
  • Food & Beverage - Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties
  • Health & Safety - Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others

About you:

  • You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service
  • Ideally you'll have experience as a Duty Manager, Receptionist, Waiter or Waitress or Cleaner from within an accommodation based hospitality venue, or a similar role
  • Experience using Microsoft office
  • Flexibility to work a rotating roster, including nights, weekends and public holidays
  • RSA certification is essential and a First Aid certificate is desirable
  • Knowledge of the local area and travel/tourism industry (desired)

Our Values

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

  • Collaborate, listen and connect
  • Care for people and planet
  • Create positive experiences
  • Always evolve

What's in it for you

  • Travel Perks: Free stays across our network – because we love travel as much as our members do
  • Team Adventures: Opportunities to visit other locations for team building and training
  • Discounts: Access to benefits at various stores and across the YHA network
  • Growth: Professional development and career opportunities throughout YHA
  • Cultural Flexibility: Swap standard public holidays for ones that have personal meaning
  • Wellbeing Support: For you and your immediate family through our Employee Assistance Program
  • Referral Program: Know someone great? We reward successful candidate referrals

Are you ready to help make the world a more connected and sustainable place? Submit your resume and a cover letter telling us why you're perfect for this role

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