Service Advisor

2 weeks ago

Melbourne, Victoria, Australia Berwick Toyota Full time $60,000 - $90,000 per year

The Company

HFH Auto Group is arguably one of the biggest Automotive Car Dealership groups in the South East Suburbs of Melbourne.  Established in 1996 HFH Auto Group has grown from just a single brand to owning and representing several brands including Toyota, Ford, Mazda, Lexus and Jayco.

Our mission:

To become the most respected and loved dealership group in Australia—famous for always putting our customers and teammates first.

100% - Be Passionate about getting better every day by giving 100% effort

Teamwork - Every role matters, every contribution counts and together we make a difference. Be a great teammate

Integrity - Always do the right thing

Respect - Treat everyone and everything with genuine care

Fun - Bring Joy and positivity to everything we do

Recognition - Encourage, acknowledge and celebrate all the moments that matter.

The Role

We are seeking to appoint an experienced Full Time Service Advisor in our Service Department at Berwick Toyota, you must be customer-centric and come with a positive happy attitude.

In this position your day will be busy and filled with variety, you will utilise your administration and customer service skills to act as the principal contact between the dealership and the customer, for repair and maintenance service on vehicles.  Your main responsibility will be liaising with the service department customers, both face to face and over the phone.

Must Have

  • Service advisor / Consultant experience
  • Mechanical / Workshop background or aptitude
  • Ability to achieve excellent Customer Satisfaction
  • Outstanding Customer service skills
  • Very Friendly and professional
  • Ability to achieve excellent Guest Satisfaction
  • Customer orientated and ability to adapt, interact and respond to different types of cultures
  • Ability to always be on show ready to engage with our Customers.
  • Excellent interpersonal skills with clear and professional verbal communications
  • Effective time management skills
  • Sound knowledge of the Microsoft Office suite
  • Team Oriented

Day to day operation may include but not limited too:

  • Meeting & Greeting customers
  • Providing outstanding customer experiences
  • Keeping customers up to date with vehicle progress
  • Determining the customer's needs and communicating these to the workshop, to fix it right the first time and deliver the vehicle on time
  • Organising courtesy cars
  • Estimating the cost and time needed to complete a job using the Dealership Business Management System
  • Liaising with the Workshop Controller to ensure all work is carried out in the allocated time frame
  • Gaining authorisation for extra work if required
  • Handling customer concern's and escalating where necessary
  • Carryout follow up phone calls when needed

What you can expect to receive:

  • Generous hourly rate + guaranteed weekly OT + commission
  • Ongoing training and development
  • Clear career path, should that be something you want in the future

How To Apply:

If you feel you have skills & attributes to be a key player in our service department, don't hesitate to join this market leading brand. 

Your interest in this role will be kept strictly confidential

  • Service Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Barry Bourke Motors Full time $60,000 - $90,000 per year

    Service Advisor - Barry Bourke Motors, BerwickBerwick, VIC | Multi-Franchise Dealership Group | Full TimeAre you ready to take the next step in your automotive career? Barry Bourke Motors - a proudly family-owned and operated dealership group in Berwick - is seeking an enthusiastic and customer-focused Service Advisor to join our high-performing aftersales...

  • Service Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Cox Automotive Repairs Pty Ltd Full time $60,000 - $80,000 per year

    Cox Auto Service CentreExperienced Automotive Service AdvisorSecure a full time position in a very supportive environmentJoin the team at Cox AutoWork at Cox Auto service Centre in our newly built modern workshop. Enjoy an exciting opportunity to become part of a family-owned business that is experiencing strong growth.We currently require the services of an...

  • Service Advisor

    4 weeks ago

    Melbourne, Victoria, Australia Werribee & Western Automotive Group Full time

    Service Advisor - Footscray GWM/Haval - AutomotiveJoin to apply for the Service Advisor - Footscray GWM/Haval - Automotive role at Werribee & Western Automotive GroupService Advisor - Footscray GWM/Haval - Automotive1 day ago Be among the first 25 applicantsJoin to apply for the Service Advisor - Footscray GWM/Haval - Automotive role at Werribee & Western...

  • Service Advisor

    4 weeks ago

    Melbourne, Victoria, Australia Lilydale Hyundai Full time

    OverviewLilydale Hyundai is seeking a full-time on-site Service Advisor located in Lilydale, TAS. The Service Advisor will provide customer-focused service and support customer satisfaction. Day-to-day tasks include managing aftersales services, communicating with customers to understand their needs, coordinating with the service team to ensure timely...

  • Service Advisor

    4 weeks ago

    Melbourne, Victoria, Australia Lilydale Hyundai Full time

    OverviewLilydale Hyundai is seeking a full-time on-site Service Advisor located in Lilydale, TAS. The Service Advisor will provide customer-focused service and support customer satisfaction. Day-to-day tasks include managing aftersales services, communicating with customers to understand their needs, coordinating with the service team to ensure timely...

  • Service Advisor

    4 days ago

    Melbourne, Victoria, Australia 3 Point Motors Full time $95,000 - $120,000 per year

    Are you a seasoned Automotive Service Advisor seeking more than just your next role?At 3 Point Motors, we're offering the opportunity to advance your career with one of Australia's most respected family-owned luxury dealerships.As a proud representative of the Mercedes-Benz brand, you'll be part of a team that values your expertise, supports your growth, and...

  • Service Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Autosports Group Full time $60,000 - $90,000 per year

    Join the Melbourne BMW Family—Part of Autosports GroupAre you ready to step into an exciting career with Melbourne BMW? As part of Autosports Group, we represent one of the world's most prestigious and luxurious automotive brands. We're thrilled to announce that, due to our continued growth, we're looking for a passionate and driven Service Advisor to join...

  • Service Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Bayford Volkswagen Fairfield Full time $60,000 - $100,000 per year

    BAYFORD VOLKSWAGEN FAIRFIELDService AdvisorA fantastic opportunity has become available for a performance-driven, customer-focused Service Advisor to join the Bayford Volkswagen Fairfield team and deliver an exceptional customer service experience.We are seeking a Service Advisor with unrivalled customer service skills. You will need a proven customer...

  • Service Advisor

    1 week ago

    Melbourne, Victoria, Australia South Morang Mazda Full time $60,000 - $100,000 per year

    Join Our Award-Winning Team at South Morang MazdaSouth Morang Mazda is proud to be the newest Mazda dealership in Melbourne's northern corridor.A family-owned business with state-of-the-art facilities and a proven track record of customer service and business growth, we have earned 7 Master Dealer Awards since opening our doors in 2017.We are currently...

  • Service advisor

    2 weeks ago

    Melbourne, Victoria, Australia Freighter Group Services Pty Ltd Full time $90,000 - $120,000 per year

    Unleash Your Potential as an Afternoon Shift Service Advisor with Freighter Group Are you a highly motivated, impeccably organised, and customer-centric professional ready to make a significant impact in the thriving road transport industry? Freighter Group, a market-leading Australian transport solutions innovator, is seeking a talented Service Advisor to...