Retail Consultant, West Lakes

Drive connections that matter in every moment.

Optus is more than just a telco - we're the team of passionate and supportive people defining the future of service excellence, one extraordinary customer experience at a time. Every day our team of 6,000+ passionate people embrace a 'yes' mindset, ensuring Australians enjoy closer friendships, stronger teams, deeper partnerships, and bigger breakthroughs. Here, you'll find a community that thrives on challenging themselves and changing the game. A place where you can build strong networks and long-lasting relationships, powered by lively collaboration, unwavering support, high flexibility, and a healthy dose of daily optimism.

We're on the lookout for an experienced Retail Sales Consultant to join our West Lakes store on a part-time basis who shares this excitement, thrives in a collaborative, results-driven culture & feels empowered to deliver customer experiences and moments that matter.

Be part of a team where you feel truly connected to what matters across Optus, by coming together to collaborate with purpose, share problems, celebrate solutions, learn, develop and harness networking opportunities.

The day to day

• You are the face of Optus delivering customer service brilliance powered by Optimism

• Learn all about our cool tech products and services by sharing your knowledge in a way that's easy to understand

• Bring your charm by providing personalised solutions & product expertise - your smile is your secret sales weapon

• Team up with your colleagues to create a welcoming haven - together, we learn, grow, & create memorable moments that matter

Your skills to pay the bills

• Sales Superpower: To sales and beyond; your superhuman ability is hitting sales targets

• Tech Explorer: You are always on the hunt for the latest tech trends that you can playback

• Problem-Solving Pro: For you, challenges are just opportunities to help customers find solutions

• Team Spirit: You thrive in a collaborative, customer-focused environment

What's in it for you?

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.

• Embrace what matters most with a paid Connected Day each year to focus on culture, family, health, community, or whatever's important to you.

• We support growing families, with inclusive paid parental leave (up to 14 weeks for primary caregivers)

• Direct your own development and build future-ready skills with Optus U's industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.

• Build meaningful connections through employee-led networks and diversity initiatives like Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+).

• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

• Flexible rosters that make more space for life outside of work.

Intrigued - but perhaps you don't align to 100% of the role requirements? That's OK, we strongly encourage you to apply - we all have growth & development opportunities.

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit