Helpdesk Network Support

4 days ago

Brisbane, Queensland, Australia Mura Connect Pty Ltd Full time $90,000 - $120,000 per year

About the Company

This Australian IT Consultancy and systems integrator provide a full solution capability encompassing assessment, strategy, architecture, design, implementation and ongoing support and management services.

With a team experienced consultants, engineers and support teams, they specialise in the provision of network, cyber security, automation and cloud & infrastructure technical services and solutions. They pride themselves on high quality delivery to support our clients as partners in their business success.

About the Role

They have recently won over a new client where they will be delivering deliver end-to-end network support, incident response, monitoring, and monthly reporting in line with strict SLAs.

Responsibilities:

  • Level 2/3 network support (business hours + on-call for critical 24x7 incidents)
  • Incident resolution: troubleshooting, diagnostics, root cause analysis
  • Monitoring & alerting using LogicMonitor and vendor dashboards (Meraki, FortiManager, Citrix SD-WAN)
  • BAU network changes (e.g. switch port configs, firewall rules, policy updates)
  • Monthly reporting on incidents and proactive improvement recommendations
  • ITIL-aligned service management: incident/problem/change
  • Physical support (Brisbane metro) or remote guidance (regional sites)
  • Work with Datacom (Level 1) and escalate to vendors/carriers where needed
  • SLA adherence across P1–P4 incidents

Skills and experience:

  • Proven experience with Cisco (CCNA/CCNP) and Meraki
  • Technical knowledge: Citrix SD-WAN, FortiGate, Meraki, Aruba ClearPass
  • Strong troubleshooting and diagnostics (network-focused)
  • ITIL experience (ITIL Foundation cert would be advantageous)
  • Able to perform under pressure in a 24x7 support context
  • Attention to detail – configs, patching, documentation
  • Adaptable to fast-paced, high-availability environments
  • Strong communicator – with vendors, service desks, and execs
  • Proactive, improvement-oriented mindset
  • Resilient and flexible in navigating change
  • Committed to team outcomes in a high-performance, outsourced model

This role will involve some transformation work as well. replacing Citrix SD-WAN with Meraki SD-WAN and Aruba/HP switches and APs with Meraki and well as introducing Netskope (SSE/SWG.)

This is an exciting opportunity to work on a range of networking technologies, learn some you don't and be involved in supporting existing technology and helping transition from some legacy stuff to new solutions

For more information call Paul Thomson on or send your resume to

  • IT Helpdesk Administrator

    2 weeks ago

    Brisbane, Queensland, Australia Rheinmetall Full time $60,000 - $80,000 per year

    What We Are Looking ForAbout the TeamCome join our wonderful IT Helpdesk team based in Redbank. We provide support to all aspects of the RDA business, and no two days are ever the same.About The RoleThe IT Helpdesk Administrator will be the first line of support for the Rheinmetall Defence Australia team to log IT-related issues.Using the ITSM solution...

  • IT L3 Helpdesk Support Technician

    2 weeks ago

    Brisbane, Queensland, Australia Talisman Solutions Full time $90,000 - $120,000 per year

    Location:Brisbane, QLDRequirement:Valid local Driver's License (Mandatory)About the Role:We are looking for a highly skilled and experiencedLevel 3 Helpdesk Support Technicianto lead escalated technical support and contribute to infrastructure improvements. Based in Brisbane, this role involves advanced troubleshooting, project implementation, and support...

  • IT Helpdesk Support Officers

    2 weeks ago

    Brisbane, Queensland, Australia Mitchell's Quality Foods Full time $60,000 - $80,000 per year

    Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals...

  • IT Level 2 Helpdesk Support Technician

    2 weeks ago

    Brisbane, Queensland, Australia Dipole Group Full time $60,000 - $90,000 per year

    Location:BrisbaneRequirement:Valid local Driver's License (Mandatory)About the Role:We are seeking a proactive and customer-focusedLevel 2 Helpdesk Support Technicianto join our growing IT support team in Brisbane. This role is ideal for someone who thrives in a fast-paced environment, enjoys troubleshooting, and has strong interpersonal skills. The...

  • WFH Helpdesk IT Technician

    2 days ago

    Brisbane, Queensland, Australia Sigmatech IT Services Full time $60,000 - $80,000 per year

    Are you a rising star who's keen to learn and grow your skills?Or, are you an experienced tech who wants more work/life balance?Perhaps you are bored in your current role and want to experience a wider range of tech, and solve more challenging problems.This may be the perfect role for youOur team comprises two highly skilled technicians. We'll guide you as...

  • Helpdesk Administration Officer

    4 days ago

    Brisbane, Queensland, Australia Blue Care Full time $60,000 - $80,000 per year

    BlueCare |Helpdesk Administration Officer | Property Services in CabooltureOffering permanent full time opportunity- Monday to Friday for great work life balanceJob security and progression with one of the largest aged care providers in QueenslandRemuneration: Base salary + 12% Super + 5 weeks annual leave +Not for Profit Salary PackagingYour part in the...

  • Helpdesk Administration Officer

    4 days ago

    Brisbane, Queensland, Australia UnitingCare Queensland Full time $60,000 - $80,000 per year

    BlueCare |Helpdesk Administration Officer | Property Services in CabooltureOffering permanent full time opportunity- Monday to Friday for great work life balanceJob security and progression with one of the largest aged care providers in QueenslandRemuneration: Base salary + 12% Super + 5 weeks annual leave +Not for Profit Salary PackagingYour part in the...

  • Helpdesk Administration Officer

    4 days ago

    Brisbane, Queensland, Australia UnitingCare Queensland Full time $60,000 - $90,000 per year

    BlueCare |Helpdesk Administration Officer | Property Services in CabooltureOffering permanent full time opportunity- Monday to Friday for great work life balanceJob security and progression with one of the largest aged care providers in QueenslandRemuneration: Base salary + 12% Super + 5 weeks annual leave +Not for Profit Salary PackagingYour part in the...

  • Desktop Support Officer

    2 weeks ago

    Brisbane, Queensland, Australia Wagner Industrial Services Pty Ltd Full time $60,000 - $80,000 per year

    Desktop Support OfficerAbout the role As Desktop Support Officer you will be the first point of contact, provide technical support and advice, and troubleshoot and resolve typical IT problems.  This role will be a challenge and expose you to a busy helpdesk/desktop support environment in a dynamic global company.This is a full- time position with a...

  • Desktop Support Officer

    2 weeks ago

    Brisbane, Queensland, Australia Wagners Full time $60,000 - $80,000 per year

    About The RoleAsDesktop Support Officeryou will be the first point of contact, provide technical support and advice, and troubleshoot and resolve typical IT problems. This role will be a challenge and expose you to a busy helpdesk/desktop support environment in a dynamic global company.This is a full- time position with a competitive salary. This role can...