Helpdesk Network Support

16 hours ago

Brisbane, Queensland, Australia Mura Connect Pty Ltd Full time $90,000 - $120,000 per year

About the Company

This Australian IT Consultancy and systems integrator provide a full solution capability encompassing assessment, strategy, architecture, design, implementation and ongoing support and management services.

With a team experienced consultants, engineers and support teams, they specialise in the provision of network, cyber security, automation and cloud & infrastructure technical services and solutions. They pride themselves on high quality delivery to support our clients as partners in their business success.

About the Role

They have recently won over a new client where they will be delivering deliver end-to-end network support, incident response, monitoring, and monthly reporting in line with strict SLAs.

Responsibilities:

  • Level 2/3 network support (business hours + on-call for critical 24x7 incidents)
  • Incident resolution: troubleshooting, diagnostics, root cause analysis
  • Monitoring & alerting using LogicMonitor and vendor dashboards (Meraki, FortiManager, Citrix SD-WAN)
  • BAU network changes (e.g. switch port configs, firewall rules, policy updates)
  • Monthly reporting on incidents and proactive improvement recommendations
  • ITIL-aligned service management: incident/problem/change
  • Physical support (Brisbane metro) or remote guidance (regional sites)
  • Work with Datacom (Level 1) and escalate to vendors/carriers where needed
  • SLA adherence across P1–P4 incidents

Skills and experience:

  • Proven experience with Cisco (CCNA/CCNP) and Meraki
  • Technical knowledge: Citrix SD-WAN, FortiGate, Meraki, Aruba ClearPass
  • Strong troubleshooting and diagnostics (network-focused)
  • ITIL experience (ITIL Foundation cert would be advantageous)
  • Able to perform under pressure in a 24x7 support context
  • Attention to detail – configs, patching, documentation
  • Adaptable to fast-paced, high-availability environments
  • Strong communicator – with vendors, service desks, and execs
  • Proactive, improvement-oriented mindset
  • Resilient and flexible in navigating change
  • Committed to team outcomes in a high-performance, outsourced model

This role will involve some transformation work as well. replacing Citrix SD-WAN with Meraki SD-WAN and Aruba/HP switches and APs with Meraki and well as introducing Netskope (SSE/SWG.)

This is an exciting opportunity to work on a range of networking technologies, learn some you don't and be involved in supporting existing technology and helping transition from some legacy stuff to new solutions

For more information call Paul Thomson on or send your resume to

  • IT Helpdesk Administrator

    1 week ago

    Brisbane, Queensland, Australia Rheinmetall Full time $60,000 - $80,000 per year

    What We Are Looking ForAbout the TeamCome join our wonderful IT Helpdesk team based in Redbank. We provide support to all aspects of the RDA business, and no two days are ever the same.About The RoleThe IT Helpdesk Administrator will be the first line of support for the Rheinmetall Defence Australia team to log IT-related issues.Using the ITSM solution...

  • IT L3 Helpdesk Support Technician

    1 week ago

    Brisbane, Queensland, Australia Talisman Solutions Full time $90,000 - $120,000 per year

    Location:Brisbane, QLDRequirement:Valid local Driver's License (Mandatory)About the Role:We are looking for a highly skilled and experiencedLevel 3 Helpdesk Support Technicianto lead escalated technical support and contribute to infrastructure improvements. Based in Brisbane, this role involves advanced troubleshooting, project implementation, and support...

  • IT Helpdesk Support Officers

    1 week ago

    Brisbane, Queensland, Australia Mitchell's Quality Foods Full time $60,000 - $80,000 per year

    Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals...

  • IT Level 2 Helpdesk Support Technician

    1 week ago

    Brisbane, Queensland, Australia Dipole Group Full time $60,000 - $90,000 per year

    Location:BrisbaneRequirement:Valid local Driver's License (Mandatory)About the Role:We are seeking a proactive and customer-focusedLevel 2 Helpdesk Support Technicianto join our growing IT support team in Brisbane. This role is ideal for someone who thrives in a fast-paced environment, enjoys troubleshooting, and has strong interpersonal skills. The...

  • IT Support Analyst

    1 week ago

    Brisbane, Queensland, Australia Chandler Full time $60,000 - $100,000 per year

    Position Title: IT Support AnalystLocation: Brisbane/Sydney/Melbourne Reports To: Security and Infrastructure managerPosition SummaryThe IT Support Analyst provides day-to-day helpdesk support across hardware, network and custom application environments. Primary responsibilities include responding to helpdesk tickets for our internal network environment;...

  • Desktop Support Officer

    1 week ago

    Brisbane, Queensland, Australia Wagner Industrial Services Pty Ltd Full time $60,000 - $80,000 per year

    Desktop Support OfficerAbout the role As Desktop Support Officer you will be the first point of contact, provide technical support and advice, and troubleshoot and resolve typical IT problems.  This role will be a challenge and expose you to a busy helpdesk/desktop support environment in a dynamic global company.This is a full- time position with a...

  • Desktop Support Officer

    1 week ago

    Brisbane, Queensland, Australia Wagners Full time $60,000 - $80,000 per year

    About The RoleAsDesktop Support Officeryou will be the first point of contact, provide technical support and advice, and troubleshoot and resolve typical IT problems. This role will be a challenge and expose you to a busy helpdesk/desktop support environment in a dynamic global company.This is a full- time position with a competitive salary. This role can...

  • IT Helpdesk Support

    1 week ago

    Brisbane, Queensland, Australia DebtManagers Services Pty Limited Full time $104,000 - $130,878 per year

    The primary function of the Help Desk Support role is to support and manage tickets raised by the business in Service Desk Plus. Working as part of a talented team, the role will provide and coordinate first level support for all requests escalating tickets to 2nd and/or 3rd level support as required. The role will also work with the engineering teams to...

  • IT/AV Support Officer

    1 week ago

    Brisbane, Queensland, Australia St Joseph's Nudgee College Full time $60,000 - $80,000 per year

    Turn your love for technology into a career where you'll make a real impact every daySt Joseph's Nudgee College is looking for an IT & Classroom AV Support Officer to join our dedicated IT/AV team in a full-time, continuing role (start date negotiable for the right candidate).This is a hands-on, dynamic role where no two days are the same. From keeping...

  • Systems Support Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Anglicare SQ Full time $60,000 - $90,000 per year

    About us At Anglicare Southern Queensland, we believe everyone has a story. With a 150-year heritage, we exist for individuals of all life stages who may be experiencing challenges or entering a new phase of life. Our skilled staff deliver a breadth of care-based services across a vast geographic footprint, and in many types of locations. About the role ...