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Front Office Supervisor

2 weeks ago

Lismore Far North Coast, Australia Minor Hotels Australasia Full time $60,000 - $80,000 per year

Front Office Supervisor / Co-Caretaker – Oaks Casuarina Santai Resort

Live and work at our award-winning coastal paradise

Oaks Casuarina Santai Resort has recently been recognised with a prestigious industry award, and we're looking for a passionate and driven Front Office Supervisor / Co-Caretaker to join our amazing team on a Full-Time basis.

This is your chance to work in an award-winning resort environment while enjoying the rare perk of free on-site accommodation including Wi-Fi and electricity with just a short stroll from local cafes and stunning beaches.

Why you'll love this role:

  • Live on-site and embrace the coastal lifestyle
  • Free accommodation, utilities, and Wi-Fi provided
  • Enjoy our resort facilities in your downtime from tranquil lounge areas to refreshing pools
  • Be part of a team that's just been recognised for excellence in hospitality

About the role:

  • Lead and inspire the front office team to deliver exceptional guest experiences
  • Conduct guest arrivals and departures with professionalism and warmth
  • Oversee daily tasks to ensure accuracy and efficiency
  • Support end-of-month reporting
  • Handle guest feedback and resolve concerns promptly
  • Share in co-caretaking responsibilities to help maintain our beautiful resort

Qualifications

  • Previous front office supervisory experience (hotel/resort preferred)
  • Strong background in customer service with a positive, can-do attitude
  • Excellent time management and organisational skills
  • Professional presentation and communication skills
  • Ability to work independently and as part of a team
  • Willingness to work weekends if required

If you're ready to take the next step in your hospitality career and live the ultimate work-life balance in a stunning, award-winning location we'd love to hear from you.

Additional information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

  • Career Growth: Learning and development programs to boost your career.
  • Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
  • Global Perks: International accommodation discounts across our hotel brands.
  • Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
  • Experiences: Discounted entertainment and activities.
  • Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
  • Generous Leave: Parental and birthday leave.
  • Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

Company Description

Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You'll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.