Learning & Development Coordinator

Primary Location

VIC - Melbourne - 655 Collins St

Job Description Summary

We have an opportunity available for a Learning & Development Coordinator to join our People and Experience Team.

About the Role

This role is responsible for coordinating and delivering capability development programs—particularly across early career and leadership cohorts—and supporting cultural uplift initiatives. With a strong focus on operational excellence, stakeholder engagement, and evidence-based practice, the Coordinator ensures the effective implementation of learning programs, manages logistics and budgets, and contributes to the continuous improvement of organisational capability.

About us

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries - we keep communities connected.

Employee Benefits

Flexible working - All flexibility requests are genuinely considered as - we want to work with you and your needs. This position offers hybrid working.

Career growth – We are growing and there are genuine opportunities for your career development and advancement here at Service Stream.

Access to special employee benefits and discounts – You will have access to our employee rewards program and employee discounts across hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, Specsavers and many more

Various paid leave options - Parental, cultural, community service, study, corporate volunteering and purchased leave available.

A safe and supportive culture – we are committed to fostering a workplace culture that values diversity and inclusion.

Key Responsibilities

• Graduate Program Coordination

Support the design and structure of the graduate program, including planning and scheduling rotations. Coordinate external placements by managing agreements, timelines, and providing ongoing support to graduates.

• Graduate Support & Development

Track graduate progress throughout their rotations and assist in the creation of individual development plans. Act as the central point of contact for graduates regarding training schedules, rotation adjustments, and mentoring program logistics.

• Stakeholder Engagement

Provide timely and professional support to program participants across graduate, apprentice, and leadership cohorts. Build strong working relationships with cohort managers and department leaders to ensure alignment and smooth program delivery. Collaborate with P&E Business Partners to address cohort-related matters and provide accurate, timely advice.

• Recruitment Support

Work closely with the recruitment team to assist with graduate and early career recruitment activities, including coordination of assessment centers I will and onboarding processes.

• Program Delivery Support

Assist in the coordination and delivery of key learning initiatives such as women's leadership, foundational leadership, and other capability-building programs. Support logistics including venue sourcing, booking, coordination of materials, and catering.

• Budget & Resource Management

Assist in managing budgets for learning and development programs, including tracking expenses, processing invoices, and ensuring cost-effective delivery of initiatives.

• Learning Systems & Reporting

Support the use of learning systems including eLearning platforms, HRIS, and culture survey tools. Assist in data collection and reporting to evaluate program effectiveness and support continuous improvement.

• Apprenticeship Program Support

Provide administrative and coordination support for the Apprenticeships Academy, including liaising with training providers and employers, tracking apprentice progress, and ensuring compliance with relevant requirements.

• Recognition Program Coordination

Coordinate the Service Stream recognition program, including managing eligibility, rewards, communications, and reviewing outcomes to inform future enhancements.

• Framework Development Support

Support the development and implementation of career pathways, leadership frameworks, and capability frameworks across the organisation, ensuring alignment with strategic objectives.

About you

• A tertiary qualification in Human Resources, Organisational Psychology or Business and/or an equivalent combination of formal qualifications and experience is preferred
• Experience in scoping, planning, managing, delivering, and evaluating large scale development and career strategies and initiatives within complex organisation
• Experience in coordinating and/or leading career programs such as Graduates or Apprentices is preferred

Demonstrated outstanding people skills to support, influence, and collaborate with relevant stakeholders. Strong interpersonal and facilitation skills with demonstrated experience in stakeholder management.

• Highly developed writing, presentation, and speaking skills to align with stakeholders and achieve support for task outcomes.
• Demonstrated ability to use data to identify themes and priority focus areas linked to strategic objectives.
• Demonstrated ability to be resilient and manage multiple work priorities to deliver project outcomes.

How to apply

Please submit your interest with the apply button where you will be directed to create a profile on our system. We celebrate diversity at Service Stream and would welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.

If you require any reasonable adjustments to the recruitment process so your application can be submitted to our system and considered for this role, please email

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Department

People & Culture

How to Apply

If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.