Customer Support Officer

1 day ago

Canberra Australian Capital Territory, Australia Arventa Full time $60,000 - $80,000 per year

Customer Support Officer

Arventa was founded in 1996 and supports more than 3000
Australian customers with our innovative compliance and risk management
solutions via its flagship platform WHS Monitor -

As a key stakeholder in our customer support team, you will
be responsible for ensuring the success of our many clients using our software
platforms to streamline, and automate risk processes.

The role:

The Customer Support Officer will assist in leading customer
and partner success initiatives. We are seeking a technically savvy Customer
Support Officer with a strong drive for results.

As a result of our extensive growth, we are currently adding
multiple specialists to our national operation.

The key responsibilities of the position include:

  • Building
    strong relationships with our existing customers in Australia
  • Management
    of ongoing communication with clients 
  • Ensuring
    continued client satisfaction 
  • Identifying
    opportunities to expand product adoption 
  • Provide
    support for use of our Software as a Service (SaaS) platform
  • Collaboration
    with our Sales Team
  • Collaboration
    with our Executive Team


Requirements Applicants should have:
  • 1-4
    years customer support experience
  • Sound
    technical knowledge/skills (desirable) 
  • Excellent
    telephone communication skills
  • High
    degree of self-motivation and ambition
  • Positive,
    confident and determined approach
  • Problem
    solving skills 
  • Desire
    to work as a part of a winning team
  • Ability
    to understand and explain technical concepts
  • Strong
    organisational and analytical skills with a keen attention to detail

Prior to commencement, successful candidates will be required to:

  • Undergo a pre-employment National Police Check.
  • Supply copies of all educational qualifications 


Benefits

PERKS

  • We pride ourselves on upholding a respectful and supportive environment; if there's something you need to get your work done, we'll get it for you
  • Growth opportunities
  • Regular professional development
  • A strong emphasis on work/life balance, including weekly and monthly office social activities

OUR TEAM & CULTURE

We're customer focused: Everything we do, we do to make things better for our customers. We innovate and continuously improve. Better products. Better service. More Value.

We're here to win: We lead in a market that never stops moving. We have the courage to commit, to make tough decisions and when we need to we turn on a dime.

We love this stuff: We hire smart, fun, talented people who want to make a difference.

We've got each other's backs: We value honesty, appreciate diversity and insist on respect. We're here for each other. Every day. We win as a team with a shared spirit of optimism.

We're owners and we act like it: We take initiative, act with urgency and are accountable for results. We're all engaged.

Integrity is non-negotiable: Our customers, suppliers, partners, stakeholders, communities and competitors can all trust us to do the right thing. No exceptions.

This is a great opportunity to join a leading provider of Risk Management Software and be at the forefront of innovation in the industry. 

The key to your success will be your ability to build strong relationships at all levels, combined with a high degree of self-motivation, commitment and initiative.

This is a full time, in the office role. 

Note that only short-listed candidates will be contacted.


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