Engagement Coordinator

4 days ago

Parramatta Park, Queensland, Australia Marlee Full time $50,000 - $80,000 per year

About the company

Fast-track your career with the Marlee Talent Pool. We're not just matching you with your ideal roles but unlocking your long-term career potential. Marlee goes above and beyond by identifying key strengths for your CV, helping you discover a career direction you might not have considered where you can truly thrive, and guiding you to develop those essential soft human skills that close gaps in your resume.

Marlee's innovative approach then places you in teams where you'll flourish. Using cutting-edge motivational science, we connect you with roles in teams and within organizations that make your heart sing and help our partners build their dream teams.

About the role

As an Engagement Coordinator, you'll be supporting stakeholders both in-office and virtually. You will play a key role in providing essential business and administrative support services to specialist client-facing divisions and guiding the end-to-end administration of client engagements.

Key responsibilities:

  • Providing exceptional customer service support to national client-facing staff
  • Leading the delivery of administration for client engagements
  • Offering solutions based on your in-depth knowledge and available services
  • Preparing engagement letters, reports and other documents
  • Creating and editing job codes in SAP while maintaining data integrity
  • Managing client billing and debtor processes
  • Using various Risk Management systems
  • Utilizing accounting software in supporting client teams 
  • Meeting established performance KPIs & SLAs

Your qualifications:

  • Excellent customer service skills from previous administration, retail or hospitality experience 
  • Strong project and time management, problem-solving, and organizational skills within a fast-paced and demanding work environment
  • Exceptional communication skills, both written and verbal
  • Collaborative and interpersonal skills, with a team-focused and flexible approach
  • Self-motivated with the ability to take initiative and a commitment to high-quality and responsive service
  • Intermediate/Advanced knowledge in using Microsoft office applications

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