IT Support Officer

2 weeks ago

Perth, Western Australia Hays | Technology Full time $60,000 - $80,000 per year

Provide IT support across hardware, software, and network systems for end-users in a corporate environment

Your new company

Join a global organisation and provide hands-on IT support in a dynamic and professional environment.

Your new role

As a Desktop Support Officer, you will be responsible for delivering Level 1 and Level 2 support both face-to-face and remotely. You'll be the go-to person for end-user technical issues, ensuring smooth operations across hardware, software, and network services.

Key Responsibilities

  • Provide Level 1/2 Desktop Support (Face-to-Face and Remote)
  • Hardware support: desktops, laptops, tablets, and mobile devices
  • Software support: Windows 11 OS and applications
  • Basic network troubleshooting: Wi-Fi and VPN
  • Log and manage Interactions, Incidents, and Service Requests
  • Track and resolve issues in collaboration with the Global Service Desk and Resolver Teams
  • Install, configure, and support end-user equipment and devices
  • Coordinate with hardware service providers for warranty repairs and replacements
  • Assist with minor projects including floor moves, relocations, and reshuffles
  • Provide Unified Communications Support for events and townhalls (Webex, Microsoft Stream)

What you'll need to succeed

  • Proven experience in a Level 1/2 IT support role
  • Strong knowledge of Windows 11, hardware troubleshooting, and basic networking
  • Excellent communication and customer service skills
  • Ability to work independently and manage multiple tasks
  • Experience supporting corporate environments is highly desirable.

What you'll get in return

  • 6-month contract
  • Perth CBD location
  • Inclusive and Supportive Culture

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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