Lead Customer Service Consultant

10 hours ago

Tullamarine Victoria Australia Corporate Health Management Full time $60,000 - $90,000 per year

Position Title: Senior Central Support Officer

Department: Operations

Reports To: Head of Operations

Location: On-site Tullamarine

Employment Type: Full Time

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Position Overview:

The Senior Central Support Administrator plays a key role in ensuring the smooth operation of centralized business support functions across departments. This position provides high-level administrative, procedural, and operational support, working closely with internal teams to streamline processes, improve service delivery, and maintain high standards of compliance and efficiency.

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Key Responsibilities:


• Provide advanced administrative and operational support to internal departments and stakeholders.


• Complete administration team tasks daily as needed


• Act as a central point of contact for escalated queries and complex support requests.


• Coordinate and optimize central support workflows, procedures, and documentation.


• Develop and maintain standard operating procedures (SOPs) and administrative best practices.


• Support the implementation of systems and tools used for administrative operations.


• Monitor compliance with internal policies, guidelines and service level agreements


• Track KPI compliance across the team


• Prepare detailed reports, dashboards, and documentation to assist with decision-making.


• Train and mentor junior administrators or support staff as required.


• Liaise with cross-functional teams to ensure timely resolution of operational issues.


• Contribute to process improvement initiatives to enhance efficiency and service delivery.


• Create streamlined on-boarding and training processes


• Develop and complete quality assurance audits

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Key Skills & Qualifications:


• Proven experience in a senior administrative, operations support, or central services role.


• Strong organizational and multitasking skills with excellent attention to detail.


• High proficiency in Microsoft Office Suite and familiarity with CRM and workflow management


• Excellent written and verbal communication skills.


• Strong problem-solving ability and proactive mindset.


• Experience working in fast-paced or matrixed environments.


• Ability to work independently and collaboratively across teams.

________________________________________

Desirable Qualifications:


• Diploma or degree in Business Administration, Operations Management, or a related field.


• Experience with project coordination or process improvement methodologies (e.g., Lean, Six Sigma).


• Familiarity with compliance, reporting, and auditing practices.

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