Customer Service Representative

2 days ago


Tullamarine Victoria, Australia Silvans Integrated Facilities Services Full time $60,000 - $90,000 per year

Customer Service & Help Desk Support Officer

Location: Tullamarine, VIC

Company: Silvans Integrated Facility Management

About Us

We are an Integrated Facility Management (IFM) company with over 60 years of experience delivering end-to-end facility management solutions to leading organisations across Australia and New Zealand.

At Silvans Integrated, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction building long-term partnerships and delivering service performance that makes a difference.

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The Opportunity

We are currently seeking a Customer Service & Help Desk Support Officer to join our dynamic operations team in Tullamarine.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and has a genuine passion for providing outstanding customer support.

Key Responsibilities


• Handle incoming calls, emails, and service requests from clients and internal stakeholders


• Log, track, and manage work orders through our facility management platform


• Coordinate with field teams, suppliers, and contractors to ensure timely service delivery


• Provide accurate updates and follow-ups to clients and management


• Prepare reports and assist with documentation as required


• Deliver professional, courteous, and proactive support in every interaction

About You


• Previous experience in customer service, help desk, or administrative coordination preferred


• Excellent communication and organisational skills


• Strong attention to detail and ability to manage multiple priorities


• Proficient with MS Office and help desk systems (training provided)


• Positive attitude, reliability, and a commitment to teamwork

Why Join Silvans


• Be part of an established IFM company with over 60 years of proven success


• Supportive and professional work environment


• Ongoing training and development opportunities


• Convenient Tullamarine location with on-site parking

How to Apply

If you're passionate about customer service and want to be part of a company that values professionalism and growth, we'd love to hear from you.

Please Contact -



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