Customer Service Representative
2 days ago
Customer Service & Help Desk Support Officer
Location: Tullamarine, VIC
Company: Silvans Integrated Facility Management
About Us
We are an Integrated Facility Management (IFM) company with over 60 years of experience delivering end-to-end facility management solutions to leading organisations across Australia and New Zealand.
At Silvans Integrated, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction building long-term partnerships and delivering service performance that makes a difference.
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The Opportunity
We are currently seeking a Customer Service & Help Desk Support Officer to join our dynamic operations team in Tullamarine.
This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and has a genuine passion for providing outstanding customer support.
Key Responsibilities
• Handle incoming calls, emails, and service requests from clients and internal stakeholders
• Log, track, and manage work orders through our facility management platform
• Coordinate with field teams, suppliers, and contractors to ensure timely service delivery
• Provide accurate updates and follow-ups to clients and management
• Prepare reports and assist with documentation as required
• Deliver professional, courteous, and proactive support in every interaction
About You
• Previous experience in customer service, help desk, or administrative coordination preferred
• Excellent communication and organisational skills
• Strong attention to detail and ability to manage multiple priorities
• Proficient with MS Office and help desk systems (training provided)
• Positive attitude, reliability, and a commitment to teamwork
Why Join Silvans
• Be part of an established IFM company with over 60 years of proven success
• Supportive and professional work environment
• Ongoing training and development opportunities
• Convenient Tullamarine location with on-site parking
How to Apply
If you're passionate about customer service and want to be part of a company that values professionalism and growth, we'd love to hear from you.
Please Contact -
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