Customer Service Administrator

13 hours ago

Tullamarine Victoria, Australia Sharp & Carter Business Support Full time $60,000 - $90,000 per year

We are a national supplier in the sports surfacing industry, proudly supporting major events and venues across Australia. Our small but dynamic team of six is looking for a Customer Service Administrator to join us and play a key role in ensuring orders are processed smoothly and customers receive exceptional service.

About the role:

In this varied role, you'll be the central point for managing customer orders, working closely with the sales and warehouse teams as well as external freight providers. This is a true behind-the-scenes coordinator role where your attention to detail, organisational skills, and ability to follow things up quickly will make a real impact.

Day-to-day, you will:

  • Process national purchase orders and coordinate with the warehouse team for timely dispatch
  • Monitor the shared inbox, action customer enquiries, and direct phone calls to the right team members
  • Book and track transport with external freight providers
  • Receipt in stock and manage order flow using MYOB
  • Liaise with sales and technical teams to ensure orders are accurate and complete

About you:

You'll thrive in this role if you're a self-starter who enjoys working independently while being part of a close-knit team. You're comfortable juggling competing priorities, can decipher order and freight details with ease, and take pride in delivering accurate and timely service.

We're looking for someone with:

  • Previous experience in customer service, administration, or order processing (B2B preferred)
  • Solid attention to detail and excellent follow-up skills
  • Confidence using MYOB (or similar ERP/inventory system)
  • Strong communication skills and the ability to build good rapport with both customers and colleagues
  • A proactive and solutions-focused mindset

What's in it for you:

  • Competitive salary of 70k + super
  • Monday to Friday, 8am-4pm hours — enjoy your evenings
  • A supportive team culture
  • Exposure to the sports industry, with opportunities to attend national sports conventions and events
  • Convenient location — with parking on site  and yummy lunch spots right across the road.

Ready to join a team where your attention to detail and customer focus will be truly valued? Apply today and bring your skills to a business with a national presence and a strong connection to Australia's sporting community.

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