Customer Service Lead Scheduler

2 days ago

Tonsley South Australia ScreenAway Full time $60,000 - $80,000 per year

Are you ready to represent one of the most exciting, design-forward products on the market? Join the team behind ScreenAway, a fast-growing national brand that delivers sleek, contemporary retractable blackout blind solutions—bringing light control, privacy, and style to every space.

We're expanding our national Tonsley based team and on the lookout for enthusiastic Lead Schedulers who love connecting with customers and playing a vital role in their journey toward owning premium lifestyle solutions.

About ScreenAway:

Backed by an industry leader, ScreenAway offers a next-generation window furnishing system that combines blackout blinds with innovative retractable technology. With a strong focus on design, convenience, and Australian-made quality, we're redefining what modern blinds can do—and we're just getting started.

About the Role:

No cold calling—just warm, inbound leads

As a Lead Scheduler, you'll be the first point of contact for customers reaching out to learn more. You'll play a critical role in understanding their needs and booking them in for a personalised in-home consultation with our Design Specialists.

Your responsibilities include:

• Responding to inbound phone and online enquiries

• Following a booking recipe to successfully qualify leads

• Scheduling in-home design consultations

• Building rapport and sharing excitement about our product

What You Bring:

We're after someone who brings energy, initiative, and a willingness to learn. You'll need to be reliable, have a great phone manner, and communicate with confidence and warmth. Experience in customer service or calendar management/scheduling is a big plus.

What We Offer:


• Competitive salary + performance incentive bonuses

• Comprehensive training in processes and communication

• Supportive team culture with national brand backing

• Employee Assistance Program

• Quarterly team activities and EOM lunches


• Brand new HQ at Tonsley

Ready to Open the Door to Your Next Opportunity?

If you're ready to step into a role where your energy, communication, and people skills help shape a seamless customer journey—apply now via SEEK. Please include your resume and a brief cover letter outlining why you're the right fit for ScreenAway.

Only shortlisted candidates will be contacted.

Be bold. Be brilliant. Be ScreenAway

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