Contact Centre Agent

2 weeks ago

Campbelltown, New South Wales, Australia I-MED Radiology Network Full time $54,000 - $72,000 per year

About This Role
Role:
Contact Centre Representative

Location:
Campbelltown, NSW

Rate:
$29.85/hour + Super

Hours:
Full-Time, 38 hours per week, Mon–Fri

Operating Hours:
8am – 7pm AEST / 8am – 8pm AEDT

Start Date:
Tuesday, 7th October 2025

This role is based in our Campbelltown office. Hybrid/work-from-home options are available after 3 months' tenure (late shifts are fully remote).
Save the Date:
Shortlisted candidates will be invited to an In-Person Assessment Centre on Wednesday, 17th September at our George Street HQ, Sydney

Make a Real Impact
Become the first point of contact for patients at I-MED Radiology in our National Contact Centre. You'll help guide patients through their healthcare journey—answering questions, solving problems, and providing the support they need.

What We Offer

Comprehensive Training & Support

  • 6 weeks of training to set you up for success (2 weeks classroom + 4 weeks nesting with coaching support)
  • Ongoing learning with e-modules and mentoring


Flexible Work Options

  • Late shifts (10am–6pm or 11am–7pm AEST / 12pm–8pm AEDT) are fully remote Please note: Our Campbelltown office hours are 8am – 5:30pm, Monday - Friday.
  • Day shifts (8am–5:30pm) can transition to hybrid after 3 months
  • After 12 months' tenure, employees may request flexible work arrangements (e.g. part-time) in line with Fair Work
  • After training, enjoy attractive full-time flexible options such as 8 or 9 day fortnights – Expressions of Interest during application stage.


Location Benefits

  • Close to public transport (bus & train)
  • Shops, dining, and coffee nearby
  • Modern office with ergonomic facilities


Career Growth & Development

  • Clear career pathways within I-MED's national network
  • Weekly leader check-ins and online support channels
  • Opportunities to cross-skill and progress


Culture & Perks

  • Monthly events and team activities
  • Reward & recognition program
  • Salary packaging & employee benefits

Who You Are
We're looking for people who are:

  • Great Communicators – confident, clear, and professional
  • Problem Solvers – able to think on your feet and find solutions
  • Team Players – thrive in a collaborative environment
  • Resilient & Adaptable – comfortable working in a fast-paced setting
  • Detail-Oriented – take pride in accuracy and meeting service delivery goals
  • Keen to Learn – no call centre experience needed, just the right attitude

About I-MED Radiology
I-MED is Australia's largest diagnostic imaging network, with 4,000+ professionals across 250+ clinics, helping millions of patients every year. We're proud to provide care that makes a difference.

Ready to Apply?
Submit your application today and take the first step in a career that's rewarding, challenging, and meaningful.

Learn more at i-

Connect with us on LinkedIn

Vervoe Assessment –
We prioritise the skills you bring to the role over your prior experience. That's why our process includes an online skills assessment from Vervoe. The Vervoe assessment gives you the opportunity to complete a sample of job-related tasks, offering you a glimpse into what it's like to work in this role while allowing us to see your skills in action beyond your resume.

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