Dynamics CRM Marketing Functional Consultant

2 weeks ago

Canberra, ACT, Australia Whizdom Full time $70,000 - $120,000 per year

Seeking an experienced Dynamics CRM Marketing Functional Consultant with experience configuring and using Microsoft Customer Insights - Journeys and Data 

The Consultant will be responsible for leading the expansion and optimisation of Microsoft Dynamics products—Customer Insights – Journeys and Data—by configuring and optimising existing features and enabling features not yet implemented. 

This role involves close collaboration with internal teams including architects, solution developers, testers, business analysts and marketing personnel to identify opportunities, plan enhancements, and activate additional capabilities within the existing Dynamics 365 environment. 

Key duties and responsibilities The Consultant must have knowledge and experience configuring and using Microsoft Customer Insights - Journeys and Data, specifically across both Real-time journeys and Event planning modules. You will have experience with the following in each module: 

  • Real-time journeys – segment and journey configuration and optimisation, advising on solutions to improve content personalisation, creating journey templates to support users with managing campaigns, emails, newsletters and implementing a solution to support a marketing attribution model.

  • Event planning – optimising event management for users including building and enhancing event registration form templates and processes, optimising event submissions and data capture.

The Consultant will work across multi-disciplinary teams that use agile principles and practices and provide technical leadership to build our inhouse technical capability to support maintaining the Customer Insights products.  

The Consultant will be responsible for facilitating and planning activities to optimise and expand the use of Dynamics 365 Marketing capabilities, with minimal disruption to existing operations. They will identify dependencies and assess potential impacts, using their expertise to proactively streamline marketing processes. 

Essential criteria

  1. Tertiary qualifications in an ICT related field or relevant Microsoft Dynamics 365 certifications

  2. Proven experience using and configuring features across Microsoft Dynamics 365 Customer Insights – Journeys and Data products

  3. Experience implementing and optimising Real-time journeys and Event planning modules to support Marketing and event activities and automation.

  4. Strong understanding of Marketing tactics and technical solutions to support them

  5. Technical proficiency in CRM systems and related technologies. Experience in data migration projects

  6. Knowledge of Australian privacy laws and data protection regulations Familiarity with government IT systems and processes

Desirable criteria

  1. Strong analytical and problem-solving skills

  2. Excellent communication and stakeholder management abilities

  3. Adaptability and quick learning in fast-paced environments

  4. Attention to detail and commitment to quality, Ability to work collaboratively as part of a team, Experience working with Australian government agencies

Contract: contract until 30 June 2026 with 1 x 6  months extension option

Security Required: Baseline  Security Clearance required 

Location - QLD, ACT, VIC, NSW, SA and  Hybrid - 3 days a week in the office 

How to Apply - Please upload your resume to apply. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks

Closing date:  Tuesday 16  September 2025

Call Joanne Finchett on or email for any further information

  • Dynamics Crm Functional Consultant

    1 week ago

    Canberra, ACT, Australia Compas Pty Ltd Full time

    This role is available in Canberra, Sydney, Melbourne or BrisbaneCommencing October 2025Contract until 30 June 2026 with a possible 6-month extension optionMust be an Australian Citizen with a Baseline Clearance The RoleAre you a CRM expert with a passion for optimising digital marketing solutions?We are looking for an experienced Dynamics CRM Functional...

  • Ms Dynamics Functional Consultant

    1 week ago

    Canberra, ACT, Australia Xpt Software Full time

    MS Dynamics Functional Consultant (Security Clearance)XPT Software Canberra, Australian Capital Territory, AustraliaJoin or sign in to find your next jobJoin to apply for the MS Dynamics Functional Consultant (Security Clearance) role at XPT SoftwareMS Dynamics Functional Consultant (Security Clearance)XPT Software Canberra, Australian Capital Territory,...

  • MS Dynamics Functional Consultant

    3 weeks ago

    Canberra, ACT, Australia XPT Software Full time

    MS Dynamics Functional Consultant (Security Clearance)XPT Software Canberra, Australian Capital Territory, AustraliaJoin or sign in to find your next jobJoin to apply for the MS Dynamics Functional Consultant (Security Clearance) role at XPT SoftwareMS Dynamics Functional Consultant (Security Clearance)XPT Software Canberra, Australian Capital Territory,...

  • MS Dynamics Functional Consultant

    3 weeks ago

    Canberra, ACT, Australia XPT Software Full time

    MS Dynamics Functional Consultant (Security Clearance)XPT Software Canberra, Australian Capital Territory, AustraliaJoin or sign in to find your next jobJoin to apply for the MS Dynamics Functional Consultant (Security Clearance) role at XPT SoftwareMS Dynamics Functional Consultant (Security Clearance)XPT Software Canberra, Australian Capital Territory,...

  • Senior Functional D365 Crm Consultant

    7 days ago

    Canberra, ACT, Australia Experis Manpowergroup Sp. Z O.O. Full time

    About the RoleWe\'re seeking a highly skilled Senior Functional Consultant with deep expertise in Microsoft Dynamics 365 CRM, specifically across the Marketing and Customer Insights modules.This is a fantastic opportunity to lead the optimisation and expansion of real-time journeys and event planning capabilities within a Federal Government environment.Key...

  • Senior Functional D365 CRM Consultant

    6 days ago

    Canberra, ACT, Australia Experis Australia Full time

    OverviewWe're seeking a highly skilled Senior Functional Consultant with deep expertise in Microsoft Dynamics 365 CRM, specifically across the Marketing and Customer Insights modules. This is a fantastic opportunity to lead the optimisation and expansion of real-time journeys and event planning capabilities within a Federal Government environment.Base pay...

  • Senior Functional D365 CRM Consultant

    6 days ago

    Canberra, ACT, Australia Experis Australia Full time

    OverviewWe're seeking a highly skilled Senior Functional Consultant with deep expertise in Microsoft Dynamics 365 CRM, specifically across the Marketing and Customer Insights modules. This is a fantastic opportunity to lead the optimisation and expansion of real-time journeys and event planning capabilities within a Federal Government environment.Base pay...

  • Senior Functional D365 CRM Consultant

    1 week ago

    Canberra, ACT, Australia Experis ManpowerGroup Sp. z o.o. Full time

    About the RoleWe/'re seeking a highly skilled Senior Functional Consultant with deep expertise in Microsoft Dynamics 365 CRM, specifically across the Marketing and Customer Insights modules. This is a fantastic opportunity to lead the optimisation and expansion of real-time journeys and event planning capabilities within a Federal Government environment.Key...

  • Expert Dynamics CRM Consultant Required

    2 weeks ago

    Canberra, ACT, Australia beBeeDynamics Full time $100,000 - $150,000

    Expert Dynamics CRM Consultant RequiredWe are seeking a highly skilled Dynamics CRM consultant with 5-7 years of experience in implementing and configuring Microsoft Dynamics CRM systems.Key ResponsibilitiesTranslate business requirements into system configurationsDefine solutions to complex business problems within the CRM systemPerform gap analysis and...

  • Dynamics CRM Specialist

    2 weeks ago

    Canberra, ACT, Australia beBeeFunctional Full time $150,000 - $199,000

    MS Dynamics Functional Consultant RoleThis role offers the opportunity to work with Microsoft Dynamics CRM, a leading business solution for customer relationship management.Job DescriptionWe are seeking an experienced MS Dynamics Functional Consultant to join our team. The successful candidate will have a strong understanding of the CRM business functions...