Senior Functional D365 CRM Consultant

3 weeks ago

Canberra, ACT, Australia Experis ManpowerGroup Sp. z o.o. Full time
About the Role

We\'re seeking a highly skilled Senior Functional Consultant with deep expertise in Microsoft Dynamics 365 CRM, specifically across the Marketing and Customer Insights modules. This is a fantastic opportunity to lead the optimisation and expansion of real-time journeys and event planning capabilities within a Federal Government environment.


Key Responsibilities

As the Senior Functional Consultant, you will:

  • Lead the expansion of Real-time Journeys and Event Planning modules, including configuration optimisation, feature implementation, and solution documentation.
  • Advise on the configuration of security roles, permissions, and customer engagement settings, including the Customer Insights connector.
  • Collaborate with internal teams to support the development of nurture activities, trigger-based marketing, campaigns, and content personalisation.
  • Provide guidance on implementing brand and compliance profiles, preference centres, and consent management.
  • Optimise the Event Planning module, including Power Pages event portal configuration, and development of marketing/event forms and templates.
  • Offer technical support and guidance to upskill internal teams throughout the optimisation process.

Skills & Experience Required

To be successful in this role, you must meet the following criteria:



  2. Tertiary qualifications in an ICT-related field or relevant Microsoft Dynamics 365 certifications.
  3. Proven experience using and configuring features across Microsoft Dynamics 365 Customer Insights - Journeys and Data products.
  4. Demonstrated experience implementing and optimising Real-time Journeys and Event Planning modules to support marketing and event automation.
  5. Strong understanding of marketing tactics and the technical solutions that support them.
  6. Technical proficiency in CRM systems and related technologies, including experience in data migration projects.
  7. Knowledge of Australian privacy laws and data protection regulations.
  8. Familiarity with government IT systems and processes.

Eligibility

Due to the nature of the work, only Australian Citizens with an Active Baseline Clearance will be considered.



Eamon Ridgway
Consultant



A note on diversity: ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.



Aboriginal and Torres Strait Islander people are encouraged to apply.



By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy



Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup


State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856


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