Senior Functional D365 CRM Consultant
4 weeks ago
We're seeking a highly skilled Senior Functional Consultant with deep expertise in Microsoft Dynamics 365 CRM, specifically across the Marketing and Customer Insights modules. This is a fantastic opportunity to lead the optimisation and expansion of real-time journeys and event planning capabilities within a Federal Government environment.
Base pay rangeA$137.50/hr - A$150.00/hr
Key Responsibilities- Lead the expansion of Real-time Journeys and Event Planning modules, including configuration optimisation, feature implementation, and solution documentation.
- Advise on the configuration of security roles, permissions, and customer engagement settings, including the Customer Insights connector.
- Collaborate with internal teams to support the development of nurture activities, trigger-based marketing, campaigns, and content personalisation.
- Provide guidance on implementing brand and compliance profiles, preference centres, and consent management.
- Optimise the Event Planning module, including Power Pages event portal configuration, and development of marketing/event forms and templates.
- Offer technical support and guidance to upskill internal teams throughout the optimisation process.
- Tertiary qualifications in an ICT-related field or relevant Microsoft Dynamics 365 certifications.
- Proven experience using and configuring features across Microsoft Dynamics 365 Customer Insights - Journeys and Data products.
- Demonstrated experience implementing and optimising Real-time Journeys and Event Planning modules to support marketing and event automation.
- Strong understanding of marketing tactics and the technical solutions that support them.
- Technical proficiency in CRM systems and related technologies, including experience in data migration projects.
- Knowledge of Australian privacy laws and data protection regulations.
- Familiarity with government IT systems and processes.
Due to the nature of the work, only Australian Citizens with an Active Baseline Clearance will be considered.
About the Role
We're seeking a highly skilled Senior Functional Consultant with deep expertise in Microsoft Dynamics 365 CRM, specifically across the Marketing and Customer Insights modules. This is a fantastic opportunity to lead the optimisation and expansion of real-time journeys and event planning capabilities within a Federal Government environment.
Additional InformationManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Aboriginal and Torres Strait Islander people are encouraged to apply. By submitting your resume and other personal information you consent to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy
Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup. State: QLD, licensees: Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q; State: QLD, licensees: Experis Pty Ltd, LHL-02014-Y5F6D; State: SA, licensees: Manpower Services (Australia) Pty Ltd, LHS 288856.
Seniority level- Mid-Senior level
- Contract
- Information Technology
- Industries: Business Intelligence Platforms
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