Assistant Manager

2 weeks ago

Pyrmont, New South Wales, Australia Handwritten Full time $60,000 - $80,000 per year
Company DescriptionJob DescriptionIn this role, you will:
  • Oversee day-to-day hotel operations, acting as the shift lead and ensuring smooth service delivery across all guest touchpoints
  • Lead by example, coaching and supporting the team to maintain a high standard of hospitality
  • Manage guest inquiries, feedback, and recovery with professionalism and care
  • Coordinate and manage reservations, contributing to reservation accuracy and revenue optimization
  • Promote clear communication and collaboration across departments
  • Inspire a positive, safe, and productive workplace culture through active leadership and team support
  • Assist with rostering, operational planning, and the recruitment, training, and development of the Front Office teams
Qualifications
  • Proven leadership experience in hotel operations, with a genuine passion for delivering exceptional guest service
  • Strong interpersonal skills with the ability to connect confidently with guests, colleagues, and stakeholders at all levels
  • A clear, articulate communicator who excels at building relationships and navigating challenges with professionalism
  • Adaptable and solution-focused, with the ability to embrace change and remain calm under pressure
  • Availability to work across a rotating roster, including evenings, weekends, and public holidays
Additional Information
  • Immediate access to global accommodation and F&B discounts
  • #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
  • Recognition of service anniversaries and Accor Tenure Milestones.

Handwritten

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