Events & Client Services Assistant

2 weeks ago


Pyrmont, New South Wales, Australia The Arc Agency Full time $70,000 per year

Full Time | Based in Sydney | Package: $70,000 Super | National Travel Required

The Arc Agency is Australia's leading events and marketing company dedicated to connecting manufacturers with the nation's top architects and designers. With a national presence in Sydney, Melbourne, and Brisbane, we deliver high-impact events and curated experiences across architecture, interiors, and design.

We're on the lookout for a motivated and dynamic Events & Client Services Assistant to join our Sydney head office team. In this unique dual role, you'll work across two departments, reporting to the National Events Manager and the National Client Accounts Manager. You'll support the execution of boutique industry events and play a vital role in managing relationships with key A&D clients and suppliers.

This is a full-time role that involves travelling to events nationally.

Why You'll Love It Here

  • Genuine work-life balance with 2 x 'Treat Yourself' leave days

  • A creative, fast-paced environment with ongoing development

  • National travel to events

  • Face-to-face interaction with Australia's top architects & designers

  • Be part of a supportive, high-performing and passionate team

Your Core Responsibilities

Events Support

  • Assist with the planning and delivery of national events and showroom tours

  • Coordinate logistics, venues, supplier communications, and post-event wrap-ups

  • Support database management and campaign coordination

  • Liaise with exhibitors

  • Assist with sending EDMs

  • Attend and assist at The Arc Agency events and other industry activations

  • Upload event content to the web and social channels

  • EventsAir knowledge a plus

Client Services Support

  • Build strong relationships with architects, designers, and suppliers

  • Cold calling to book in presentations

  • Coordinate presentation bookings and logistics

  • Maintain CRM data accurately (Salesforce/HubSpot experience a plus)

  • Support business growth by engaging with clients and identifying opportunities

  • Assist in preparing client reports and presentation outcomes

  • Attending face-to-face and online presentations throughout the week

  • Arrange catering for the scheduled presentations as required

Skills Required

To thrive in this dual Events & Client Services role, you'll need to be:

  • Highly Organised: Able to manage multiple projects, tasks, and timelines with precision

  • Energetic & Proactive: A can-do attitude with a natural drive to get things done

  • Keen to Learn: Open to feedback, growth, and expanding your skills across departments

  • Comfortable with Cold Calling: Confident on the phone and calling cold

  • Motivated & Self-Directed: Takes initiative and works well independently and within a team

  • Flexible & Adaptive: Able to move seamlessly between client-focused tasks and event support as needed

Experience

  • Experience in events, administration, or coordination roles will be highly regarded

  • Proficiency in the Microsoft Office Suite; familiarity with EventsAir is a strong advantage

  • Experience with CRM platforms such as HubSpot or Salesforce will be considered highly valuable

Why Work for The Arc Agency

  • Great team culture with a positive and supportive working environment

  • Long-established company with a strong industry reputation

  • Face-to-face interaction with Australia's leading A&D professionals

  • Established systems, clear processes, and ongoing mentorship

  • Make a real impact while growing your career in a collaborative national team

About us

The Arc Agency is a dynamic company that connects architectural firms and suppliers through tailored industry presentations and events. Based in Sydney, you'll be part of a national team supporting our clients and specifiers. With a focus on growth, collaboration, and innovation, we provide opportunities for professional development and networking in the exciting world of architecture and design.

If you are interested in joining our team, we encourage you to apply now.



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